Taipei Rapid Transit Corporation

Fare Inquiry


Download App

「Go! Taipei Metro」Download APP

Tourist Information

Taipei Children's Amusement Park, open with new window. Travel Taipei, open with new window. Maokong Gondola, open with new window.
:::
  • MRT App by TRTC Now Available for iOS, Android Systems
  • Universiade Taipei 2017
  • Universiade Taipei 2017
  • Taipei Children's Amusement Park
You are here: Home > Application Service > Regulations
  • Print
  • Forward
  • Go Back

Regulations for Use of the Taipei Metro System

  • Source:Taipei Rapid Transit Corporation
  • Date:2015/12/11

Amendments published on December 11, 2015

§ General §

1.

To provide passengers with safe, reliable, convenient and comfortable service, the Taipei Rapid Transit Corporation (hereinafter the TRTC) has, in accordance with the Management Ordinance Governing Transport of Passengers on Mass Rapid Transit Systems in Taipei City, formulated these stipulations and promulgated them in all Taipei Metro stations. Any alterations or changes made will be made public as well.

2.

The definition of terms used in these regulations are as bellow:
(1) Taipei Metro premises: All routes, depots, stations or trains in the MRT system managed by the TRTC;
(2) Passengers: Persons travelling on the trains or present at station concourses and holding valid tickets;
(3) Revenue (or payable) area: Areas which require the use of a ticket to enter by passing through ticket gates;
(4) Tickets: A pass that allows passengers to travel on the trains;
(5) Without ticket: Passengers entering the revenue area or travelling on the trains without valid tickets or with counterfeit tickets;
(6) Invalid ticket: Tickets that have expired;
(7) Imposter: Passengers entering the revenue areas or travelling on the trains with fraudulent tickets that fail to correspond to their identity (e.g. for discounts) ;
(8) Ticket gates: The gates installed between the revenue and the free areas to control passenger movement by means of automatic ticket scanning.

3.

Vehicles or personnel, unless authorized by the TRTC, are not allowed to enter TRTC routes, bridges, tunnels or areas not for public access. Passengers may not cross any MRT routes except via overpass or underground passage.

4.

Unless otherwise authorized by the TRTC, passengers must use the tickets issued or authorized by the TRTC to access payable areas through ticket-reading gates.

5.

In the interest of passenger rights, the TRTC may take the following actions as necessary in the event of natural disasters, strikes, accidents or maintenance works caused by external influences, overcrowding, traffic controls and other incidents not attributable to the TRTC:
(1) Suspend parts or all of its system operation;
(2) Limit or close station facilities to the public;
(3) Limit or stop passengers from boarding/alighting the trains;
(4) Expel passengers from trains or stations.
Announcements should be made at relevant stations when executing the above measures to inform passengers at the first possible time.

6.

Passengers shall follow the regulations or instructions to use equipment and facilities within Taipei Metro premises and must not forcibly possess, destroy, interfere or remove them.

7.

The TRTC may refuse to provide transportation services under any of the following circumstances, and TRTC personnel may escort offending passengers off the Taipei Metro premises with police enforcement.
(1) Breach of the law, disruption of public order or good social practice, or violation of TRTC transportation regulations;
(2) Act in a manner that obviously appears to be harmful to others or himself or to harass others;
(3) Wear smelly clothes or carry filthy objects that affect public hygiene;
(4) Seniors, children or severely ill passengers who need companion but are travelling alone;
(5) Carry objects incurring inconvenience to others;
(6) Other behaviors prohibited by the TRTC.

8.

Within Taipei Metro premises, passengers are not allowed to exhibit the following behaviors. The TRTC may refuse to transport the offenders:
(1) Wear in-line skates, roller skates or ride on skateboards, foldable push scooters, or other similar items in stations or trains;
(2) Push or impede others in stations or trains, or affect his or others’ safety;
(3) Bring or ride vehicles, electric wheelchairs, electric scooters, or other similar motorized tools. But passengers with disability ID or others who get permission from the TRTC may use regular wheelchairs or electric wheelchairs to move at a speed below 5 kilometers per hour in stations;
(4) Bring or ride bicycles in stations or trains. Folded and properly packaged bicycles (including traditional bicycles and power-assisted bicycles which power is off) or those that conform to regulations promulgated by the TRTC are allowed to be brought into stations;
(5) Non MRT personnel carry or use carts or other similar tools;
(6) Sit or lie on the floor of the carriage or the station, or on equipment or facilities;
(7) Smoking cigarettes or electronic cigarettes (vape) in stations or trains;
(8) Other behaviors that may pose obstacles to system operation or appear to cause danger.

9.

Only when passengers file an application and get permission from the TRTC can they exhibit the following behaviors:
(1) Make speeches to the public, play audio, play musical instruments, or other behaviors that may disturb other passengers;
(2) Paste, paint, or carve any characters, drawings, or the like on facilities or buildings;
(3) Passengers who take photos or shoot pictures in stations or trains in a manner that appears to interfere with other passengers or system safety;
(4) Loiter in stations or trains outside service times;
(5) Preach to other passengers, conduct market surveys or other similar behaviors in stations or trains;
(6) Distribute newspapers, leaflets, advertisement items or propaganda materials;
(7) Using power sockets in stations or trains which are not for public use.

10.

Passengers should hold the handrail, stand firm and not lean against the side board when taking the escalator on Taipei Metro premises. Elderly and disabled passengers are advised to take the elevator instead. The following behaviors are prohibited:
(1) Walk or run on escalators in the opposite direction to which they are traveling;
(2) Play, jump, stride over either side of escalators or other behaviors that may cause danger;
(3) Carry bicycles that cannot be folded.

§ Regulations on Ticket Usage §

11.

Ticket types and usage:
(1) Single-journey tickets: Issued by the TRTC. For single use only, available at automatic ticketing machines and information counters at stations;
(2) Group tickets: Issued by the TRTC. For 2 or more passengers travelling together from the same departure station to the same destination. Available at all station information counters;
(3) Periodic tickets: Issued by the TRTC. Valid within a certain time period. Available at all station information counters;
(4) Electronic tickets: Tickets legally issued by issuing organizations with the permission of the TRTC, sold according to public announcements made by the issuers.
(5) Other ticket types: Issued by the TRTC. Sold at stations, kiosks, commissioned stores and sales machines at stations.
For sales changes please refer to TRTC notices.

12.

Except for group tickets, a ticket is valid for one person only. Valid periods are as follows:
(1) Single-journey tickets: Valid on the date of issue only;
(2) Group tickets: Valid on the date of issue only;
(3) Periodic tickets: Valid through to the expiration date on the ticket or the published period;
(4) Electronic tickets: Valid through to the expiration date published by the issuers;
(5) Other ticket types: Valid through to the expiration date on the ticket or the published period.
For changes in the validity period please refer to TRTC notices.

13.

Unless due to a cause attributable to the TRTC, the regulations limit the duration of stays of ticket-holding passengers between entering and leaving a revenue area to:
(1) No longer than two hours for entering and leaving different stations;
(2) No longer than 15 minutes for entering and leaving the same station.
In addition to the original fare, persons in violation of the above regulations are subject to a fine equivalent to the minimum single-journey fare promulgated; which shall be paid at the information counter or will be automatically deducted when exiting the station.

14.

Passengers should refer to the fare schedule published by the TRTC in stations for fares payable. Passengers must pay fares in full. Passengers who enter and exit from the same station should pay the minimum single-journey fare promulgated. In certain situations, for instance, passengers would need to use the restroom in the revenue area, or passengers who must exit the station immediately after entering (and without traveling on trains), passengers may contact station staff for assistance.
Children less than 115cm tall can take the Taipei Metro without a ticket.
Children over 115cm tall but less than 6 years of age who are able to present identification can take the Taipei Metro without a ticket.
Children who meet abovementioned qualifications should be accompanied by passengers with tickets. A ticket-bearing passenger can accompany two children at most, or the TRTC may refuse transport services. Each child exceeding the number of children that a ticket-bearing passenger can accompany should buy a full fare ticket.

15.

Passengers without tickets, holding invalid tickets or imposters (e.g. for discounts) must pay the difference plus a penalty of 50 times the original fare.
Should the above violators be unable to prove their departure station, their fine will be calculated based on the maximum single fare promulgated.

16.

Passengers using counterfeit tickets will be fined pursuant to the above regulations and brought to the police.

17.

Passengers who lose their tickets during the journey and fail to settle the fare voluntarily at the information counter will be fined pursuant to Stipulation 15. However, no penalty will be imposed if the abovementioned passengers settle the outstanding fare voluntarily.

18.

Unless due to a cause attributable to the TRTC, passengers who over-ride must pay the fare difference at the Information Counter in the station.

19.

Unless due to causes not attributable to the user, passengers failing to comply with the operating regulations of the ticket gates must settle the fare due in full. Passengers unable to prove their departure station will be fined the maximum single fare promulgated.

20.

When stations are evacuated due to emergency situations, irregularities or train operation suspension, passengers holding single-journey tickets or group tickets may demand a fare refund within seven days of the incident. For those holding periodic, electronic or other types of tickets, the ticket gates will automatically adjust the data on the tickets the next time it is used on the Taipei Metro. Tickets can also be brought to any station information counter for free data revision.

21.

Passengers unable to pay the outstanding fare or penalty immediately must present proof of identity, fill out a fare settlement form and make the payment within 10 days at a location specified by the TRTC. The TRTC may proceed to recover the funds with legal action if the passenger fails to complete the payment before the deadline.

22.

Passengers holding TRTC issued tickets that cannot be read by the ticket gates may ask for replacement tickets. Single-journey tickets that fail to read at exit gates will be retained by the TRTC without refund.
The above replacement tickets should be requested as soon as tickets fail to read at the gates.

23.

TRTC issued tickets are not refundable after usage unless there is fault attributable to the TRTC or otherwise publicly announced by the TRTC. Unused single-journey tickets are refundable on the date of issue only. Other types of tickets are refundable before the expiration date.
When passengers apply for refunds of TRTC issued tickets, the TRTC may deduct concessions or discounts contained in the tickets and charge a handling fee. No refund can be made if the ticket balance is less than the handling fee after concessions or discounts are deducted.

24.

Passengers should apply for refunds of TRTC issued tickets at station information counters. Refund payment is made via post or at a designated station, after on-site verification.

25.

Sales and refunds of electronic tickets should observe issuer regulations.

§ Carry-on Objects §

26.

Luggage and carry-ons should comply with the following regulations or the TRTC may refuse to transport them:
(1) Carry-on objects carried by passengers must not obstruct other passengers, and must be taken care of by owners themselves;
(2) The size of each carry-on object should not exceed 165cm in length, and the sum of length, width and height cannot exceed 220cm. This regulation, however, is not applicable to wheelchairs, electric wheelchairs, strollers, bicycles, and other carry-on objects approved by the TRTC;
(3) The number of balloons that can be brought onto the train by a passenger cannot exceed 5. The longest side of any of the balloons should not exceed 50cm.

27.

Passengers who bring animals into stations or trains should keep them in pet boxes, small cages, or small containers. The container should be assembled properly to make sure that no excrement or liquid can escape. The head, tail, and limbs of animals cannot be exposed outside the confines of the container. Each ticket-bearing passenger can only bring one container which should not exceed 55cm in length, 45cm in width, and 40cm in height. This regulation, however, does not apply to police canines, certificated guide dogs accompanying disabled passengers and young guide dogs being trained by certified professionals.
The abovementioned stipulations regarding the carriage of animals which may be carried into Taipei Metro are promulgated at every station. On account of special situations, the TRTC may bulletin notices in stations to prohibit passengers from bringing animals into stations or trains during certain periods and within certain areas.

28.

Firearms or ammunitions are not permitted on the Taipei Metro premises except when carried by on-duty police or military.

29.

The following dangerous or inflammable objects are not allowed into Taipei Metro premises unless permission is granted.
(1) Knives, scissors and other sharp objects. However, properly packaged items which do not violate the law nor represent any threat to the safety of others are not bound by this regulation;
(2) Inflammable liquid with an ignition point below 60 degrees centigrade, such as mineral oil, petroleum, kerosene, benzene, toluene (rosin), methyl alcohol, ethanol (alcohol), acetone, ether, paint (oil-base plastic paint and soluble concrete paint), carbon disulfide and other inflammable liquid;
(3) Explosive materials, such as explosives, ammunition, gunpowder, fireworks, firecrackers, carbide, high-pressured gas (hydrogen, oxygen, propane, liquefied petroleum gas, acetylene), nitrocellulose, dinitrobenzene, dinitrotoluene, trinitrotoluene, dinitrophenol, trinitrophenol (picric acid), nitroglycol, nitroglycerine, nitric anhydride, organic peroxide compounds, dry ice (solid carbon dioxide) and other explosive substances;
(4) Inflammables, such as matches, explosives, metal sodium, potassium amalgam, magnesium powder, aluminum powder, yellow phosphorus, phosphorus sulfides, calcium phosphide, fireworks, firecrackers, isopropyl alcohol and other inflammable solids (matches and lighters for personal use are excluded);
(5) Substances that may cause harm to other people, such as sulfuric acid, hydrochloric acid, nitric acid, lead-acid batteries, chlorate (potassium, sodium and barium), perchlorate (ammonium, potassium and sodium), phosphorus chloride, sodium peroxide, barium peroxide, ammonium nitrate, bleach, pesticides, insecticides, herbicides, arsenic, arsenic trioxide, cyanide, uranium, plutonium, radium, medical waste, and other corrosive, toxic, radioactive, infectious substances and substances otherwise harmful to the human body.

30.

When carry-on luggage is suspected of containing hazardous or combustible materials, the TRTC may demand clarification from the owner and perform an inspection. Persons refusing inspection will be regarded as carrying hazardous objects. The TRTC may refuse to provide transportation and bring them before the police.

§ Lost Objects §

31.

Lost objects picked up in stations or trains shall be sent to the Information Counters or the Lost-and-Found Service Center. The TRTC will issue a receipt stub to the passengers who turn in the objects.
Lost objects picked up outside the stations or trains which belongs to unknown persons shall be handed over by the person who picked up lost objects to the police department for settlement according to law.

32.

Passengers who have lost personal belongings may contact any station information counter or the Lost-and-Found Service Center for assistance.

33.

To claim lost objects, passengers must prove that they are the owners of the lost objects. If the claimant is not the owner himself, he shall present identity certifications of both himself and the owner before the lost objects can be returned.

34.

The TRTC handles found objects according to the law and relevant regulations and is not liable for any damages or compensation.

§ Penal Provisions §

35.

Persons in breach of Articles 50 and 50-1 of the Mass Rapid Transit Act shall be penalized by law.

36.

The TRTC may refuse to provide transport services to persons in breach of the above regulations. Passengers in violation of the penal provisions of the Mass Rapid Transit Act or Taipei Rapid Transit System Directions for Passenger Transportation Services are punishable by law, and the TRTC or police may demand them to leave Taipei Metro premises. No refund will be made on fares for uncovered journeys.

§ Others §

37.

Passengers who fall ill en-route may request TRTC station or train personnel to seek medical attention on their behalf.
Disabled passengers may request the TRTC personnel for assistance or use assistive devices to pass through barrier-free access.

38.

For any questions or suggestions, please contact our customer services on +886-2-218-12345 or email email@metro.taipei
For questions regarding electronic tickets, please contact the issuers directly.

39.

In accordance with Article 50 of the Mass Rapid Transit Act, the offender or driver will be subject to a fine over NT$1,500 and below NT$7,500 in any of the following situations.
(1) Climb onto, jump off, or scramble onto a moving train;
(2) Obstruct train doors or platform doors from closing, or open them without permission;
(3) Non MRT personnel or vehicles in breach of Paragraph 2 of Article 44 by trespassing onto MRT tracks, bridges, tunnels or Taipei Metro areas not open to public access;
(4) Use improper methods to enter/exit stations or get on/off trains;
(5) Refuse ticket checks by the TRTC personnel or hinder them in the performance of their duty;
(6) Remain in the carriage when the train is not in service and disregard requests to leave;
(7) Raise funds, distribute or post advertisements, peddle goods, or conduct other commercial activities within Taipei Metro premises without permission;
(8) Bring animals onto Taipei Metro premises or trains without permission;
(9) Drinking, eating, chewing gum or betel nuts within the revenue area of Taipei Metro premises; spitting phlegm or betel nut waste; littering paper scraps, cigarette butts, gum, food waste or other rubbish;
(10) Hinder other passengers from passing through or using station entrances/exits, ticket-reading gates, ticket vending machines, escalators or other passages, and disregard requests to leave;
(11) Loitering in station concourses or on platform areas with no intention of taking a train, obstructing other passengers and disregarding requests to leave;
(12) Lie down on train or platform seats and disregard requests to behave properly;
(13) Operate stalls, put up canopies, or organize banquets within Taipei Metro premises without permission;
(14) Playing on platforms, crossing the yellow lines, walking or running on escalators in the opposite direction, or other behaviors that affect operation order and traffic safety, while ignoring warnings.
The person who commits the preceding violations shall be forced to leave Taipei Metro premises by the TRTC personnel and police. No refund will be made on fares for uncovered journeys.

40.

In accordance with Article 50-1 of the Mass Rapid Transit Act, the offender will be subject to a fine over NT$10,000 and below NT$50,000 in any of the following situations:
(1) Bring hazardous or combustible objects onto Taipei Metro routes, depots, stations or trains without permission;
(2) Tamper with station or train facilities, or hinder normal operation of trains, and power or security systems;
(3) Violate Paragraph 3 of Article 44, crossing Taipei Metro routes without using overpasses or underground passages;
Persons in breach of any of the above are punishable by Paragraph 2 of Article 50.
In the event of violations of Paragraph 1 of Article 50 by persons under the age of 14 due to lack of parental or legal guardian supervision, their parents or legal guardians will be punished in their stead.

41.

These Stipulations come into effect on the day of promulgation or amendment promulgation.

  • Hit: 15919
  • Reviewed: 2017/3/16 16:26

  • Source: Taipei Rapid Transit Corporation