How do I use Single-Journey Tickets (tokens)? What are the relevant regulations? Can I obtain an official receipt for my purchase?
1. Unused Single-Journey Tickets are refundable at the Information Counter of any Taipei Metro station but only on the date of purchase. (Used Single-Journey Tickets are non-refundable except in incidents attributable to the TRTC.)
2. If your ticket's value does not cover the fare, you can pay the difference at the Information Counter. You may exit the station using the token after station staff has processed it.
3. If you lose your ticket, you will need to purchase another one at the Information Counter. (A fare receipt will be issued for the purchase which may be used to request a free revision of ticket data, should you recover your lost ticket at a later time.)
4. For detailed information, please read the “Regulations for Use of the Taipei Metro System” posted in every metro station lobby, or visit the Taipei Metro website (http://english.metro.taipei/ Home Page / Metro Guide / Metro Tickets).Fare receipt
Should you require a receipt for the purchase of your ticket, you can ask for it at the Information Counter of any metro stations.