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How do I apply for proof of top-up or travel for stored value cards? How do I check my travel records?

Proof of stored value card top-ups:
You may ask station staff to give you a proof when you top up your stored value card at any Metro station. Proof can also be requested retrospectively for previous top-ups from customer service.

Proof of payment for Metro journeys made on stored value cards :
1. Records of the last six stored value card transactions can be obtained from Metro station staff.
2. You can find the records of all Metro journeys made on your electronic ticket within the last three days to three months on the Metro website (https://www.metro.taipei/News.aspx?n=8F165F38B51F7E06&sms=AC3BB5CD01A89DDC; Chinese only). You can also print out these records for reference.
3. To obtain a proof of a journey or journeys more than three months, please contact the customer service line of your stored value card.

Records of Metro journeys made on stored value card:
1. Records of the last six stored value card transactions can be obtained from the ticket readers (EQM) at any Metro station.
2. You can find the records of all Metro journeys made on your stored value card within the last three days to three months on the Metro website (https://www.metro.taipei/News.aspx?n=8F165F38B51F7E06&sms=AC3BB5CD01A89DDC; Chinese only).
3. For records of journeys made more than three months ago, please contact the customer service line of your stored value card.

※ Customer Service Contact Info:
EasyCard Corporation +886-2-4128880,
iPASS Corporation +886-7-7912000,
icash Corporation +886-0800-233-888, +886-2-26576388.