95222040https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=9353873741CC2BAFCan I use a Transit QR Code (乘車碼) to ride the Metro and still get the TPASS 2.0 or TPASS 2.0+ Frequent Rider rebate?<style id="isPasted">a { text-decoration: none; color: #464feb; }tr th, tr td { border: 1px solid #e6e6e6; }tr th { background-color: #f5f5f5; }</style><meta content="text/html; charset=us-ascii" http-equiv="Content-Type"><style>a { text-decoration: none; color: #464feb; }tr th, tr td { border: 1px solid #e6e6e6; }tr th { background-color: #f5f5f5; }</style><div>The TPASS 2.0 and TPASS 2.0+ Public Transportation Frequent Rider Discounts are promotional programs launched by the Ministry of Transportation and Communications (MOC).According to the program’s official website, three Transit QR Codes (乘車碼) are currently participating in the program: Easy Wallet, iPASS MONEY, and icash Pay.These three Transit QR Codes are also accepted by Taipei Metro. Eligible passengers using any of the above QR Codes to take the Taipei Metro can enjoy the same discounts offered under the MOC’s Public Transportation Frequent Rider Discount program.For detailed information about the TPASS 2.0 or TPASS 2.0+ Frequent Rider Discounts, please visit the official website of the <a href="https://tpass.thb.gov.tw/tpass/" title="Public Transportation Frequent Rider Discount Platform">Public Transportation Frequent Rider Discount Platform</a>, or contact the Highway Bureau, MOC service hotline at 0800-231-035.</div>[][{"title":"Public Transportation Frequent Rider Discount Platform","url":"https://tpass.thb.gov.tw/tpass/"}][][]Taipei Rapid Transit Corporation95221690https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=9E5E109C9C2D762ECan I qualify for transfer discounts when using a bank card or Transit QR Code (乘車碼)?Bank cards: Bank cards are not eligible for transfer discounts.Transit QR Code (乘車碼): 1. If you use Easy Wallet, iPASS MONEY, or icash Pay to ride both the bus and the Metro, you can enjoy the two-way transfer discount between the two. To qualify for the discount, please use the same electronic payment method and transfer directly between the Metro and the bus within one hour. (Transfers through other transport modes are not eligible.)2. Transfer discounts are given after your trips are completed. During the month of travel, all fares will be charged at the regular rate. The electronic payment provider will then calculate your eligible transfer discounts in the following month and return the refund to your e-payment wallet. For rides taken in January and February 2026, refunds will start being issued monthly beginning from March 2026.3. If you have any questions about transfer discounts, please contact the electronic payment provider of your Transit QR Code (乘車碼).[][][][]Taipei Rapid Transit Corporation95280650https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=33D6D1CA5624EA60What is the principle behind fare deductions when using a bank card for Metro rides? Why did I receive a NT$1 transaction notification?VISA cards:When you enter the Metro gate, the system performs a NT$0 pre-authorization (once per card per day). The total fare for all trips taken that day will be aggregated, settled, and billed at 02:00 (a.m.) the following day. Your issuing bank will send a transaction notification based on your notification settings for the actual billed amount. Example:If a passenger uses a Taishin Bank VISA card to take the Taipei Metro on January 5, 2026, making four trips at NT$20 each (total NT$80), Taishin Bank will process the settlement with Taipei Metro at 02:00 (a.m.) on January 6, 2026, and send a transaction notification for NT$80 according to the cardholder’s settings. Mastercard and JCB cards:When you enter the Metro gate, the system performs a NT$1 pre-authorization (once per card per day). Your issuing bank will send a transaction notification for this NT$1 pre-authorization based on your notification settings. The total fare for all trips taken that day will be aggregated, settled, and billed at 02:00 (a.m.) the following day; no additional transaction notification will be sent for the actual total fare. Example:If a passenger uses a Taishin Bank Mastercard or JCB card to take the Taipei Metro on January 5, 2026, making four trips at NT$20 each (total NT$80), Taishin Bank will process the settlement at 02:00 (a.m.) on January 6, 2026. However, no separate transaction notification will be sent for the NT$80 fare.[][][][]Taipei Rapid Transit Corporation95221670https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=6D785FF65D2BFFB9How is the fare calculated when I use a bank card or Transit QR Code(乘車碼)?Fares for both bank cards and Transit QR Code (乘車碼) are calculated at the regular single-journey ticket rate. If you want to use a discounted fare based on your status (like a senior or charity discount), you'll need to use the corresponding welfare card or show your ID at the station information counter to buy a discounted single-journey ticket.[][][][]Taipei Rapid Transit Corporation95221710https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=A124FAB4B855FC1CDo I qualify for Frequent Passenger Program when using a bank card or Transit QR Code(乘車碼)?Bank card:When riding using a bank card, the card cannot record travel information in stored-value card mode. This is on account of relevant regulations prohibiting our systems from retaining bank card numbers. Therefore, using a bank card to take the metro is regarded as a single-journey ticket transaction and is not eligible for the Frequent Passenger Program. Transit QR Code(乘車碼):Taking the metro with a Transit QR Code (乘車碼) qualifies for the Frequent Passenger Program. The reward will be credited back by the e-payment provider on the 5th of the next month (actual timing depends on the provider's system). However, Frequent Passenger Program Transit QR Code (乘車碼) discounts can't be merged into other types of payment.[][][][]Taipei Rapid Transit Corporation95221760https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=EF7C3A635A3B2B14Can I set up Megacity Pass on a bank card or Transit QR Code(乘車碼)?Bank cards and Transit QR Code(乘車碼) can't be used to purchase Megacity Passes. If you want to use a Megacity Pass, please get one using an EasyCard, EasyCard Pay via your phone, or a Samsung Wallet EasyCard. (For details, please check Regulations Governing Megacity Pass Use.)[][][][]Taipei Rapid Transit Corporation95221790https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=B45007BC409F17CCHow do I check my Transit QR Code(乘車碼) metro travel records?You can check your travel records by using the e-payment provider's app (for example, if you used a JKO Pay Transit QR Code(乘車碼), check the JKO Pay app). Or you can visit the station information counter to see your last 6 travel records.[][][][]Taipei Rapid Transit Corporation95221820https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=25DFCAB912B1F5E9How do I use a Transit QR Code(乘車碼) to ride the metro?1. Accepted e-payment providers include: Easy Wallet, iPASS MONEY, icash PAY, JKOPay, Taishin Pay, PXPay Plus, PlusPAY, ESUN Wallet, and TWQR. 2. The LINE Pay Money system is still being set up due to it being added at a later date. Please check our official website for announcements regarding the service launch date.3. To use a Transit QR Code(乘車碼), first download and install the provider's app on your phone and set up the QR code feature (including linking your account). If you have questions about the app, contact the e-payment provider. 4. Before entering the gate, open the Transit QR Code(乘車碼) in the app (note: not the payment QR code), then hold it up to the gate scanner. 5. Each QR code is for one person only and can't be shared.  6. If your account balance goes below zero, you won't be able to scan in or out until you top up your account.[][][][]Taipei Rapid Transit Corporation95221830https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=5E0E675C9A19D925Can I use a bank card or Transit QR Code(乘車碼) if I qualify for a discounted fare?When using bank cards or Transit QR Code(乘車碼), a fare equal to a single-journey ticket will be charged. If you want a discounted fare based on your status, you need to use the corresponding welfare card or show your ID at a station information counter to buy a discount ticket.[][][][]Taipei Rapid Transit Corporation95221890https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=2A76B7EDD5571EE8Will I be charged extra fees when using a bank card or Transit QR Code(乘車碼) to ride?Bank cards and Transit QR Code(乘車碼) are charged at the regular single-journey ticket rate according to our fare table. You'll be charged through your chosen payment method, and we don't add any additional fees.[][][][]Taipei Rapid Transit Corporation95221930https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=ED679A8EA448D821What should I do if my phone dies, gets lost, or breaks before I exit the station and I can’t access my Transit QR Code (乘車碼)?Just use another payment method to exit, then bring your receipt to the station information counter next time you ride so we can update your Transit QR Code(乘車碼) entry and exit records.[][][][]Taipei Rapid Transit Corporation95221910https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=14E1BA7C41C88B05Why didn't I get a text notification confirming my bank card charge?If you've turned on text notifications for your bank card, your metro fare charges are processed at the end of the day. We add up all your metro rides from that day into one transaction, so you'll only get one charge notification per day.[][][][]Taipei Rapid Transit Corporation95221900https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=200D923BF28C6A86When I use a foreign bank card, is the charge in Taiwan dollars or my card's currency? How is the exchange rate calculated?Currency conversion and exchange rates follow the same rules as regular international bank card purchases, which are handled by your card issuer's bank.[][][][]Taipei Rapid Transit Corporation95221860https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=A1B4A79B761468E2Are there phone brand or model restrictions for using e-payment methods?Just about any smartphone works; if you want to use your phone's built-in contactless payment feature, your phone needs to support NFC and the payment service you're using (like Apple Pay, Google Pay, or Samsung Pay) needs to be compatible with your phone model.[][][][]Taipei Rapid Transit Corporation95221780https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=B02A91D61A55A834How do I check my bank card metro travel records?Please bring your bank card to metro station information counter and staff will look it up for you.[][][][]Taipei Rapid Transit Corporation95221740https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=8434D4C953805ADFCan I use my iPhone to tap and ride directly?For iPhone users:1. You can currently use Apple Pay with a linked bank card to tap in and out of stations (the phone must be unlocked and tapped on the bank card sensor).2. The Apple Pay transit card service is not yet available (it also requires linking a bank card but allows tapping at the bank card sensor without unlocking the phone).[][][][]Taipei Rapid Transit Corporation95221530https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=19CEC09373C12170How do I use a bank card to ride the metro?1. For the initial 6 months following the launch, testing of online usage will be available exclusively with VISA, Mastercard, and JCB credit cards, along with debit cards issued by Taishin Bank, the designated acquiring bank.2. Simply tap your bank card on the card reader area to enter the station. <span id="isPasted" style='color: rgb(65, 65, 65); font-family: Arial, "Helvetica Neue", Helvetica, 微軟正黑體; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'> ( shown on the gate)  <img src="https://www-ws.gov.taipei/001/Upload/406/relpic/18677/9522153/c806d419-80a5-42ee-8f57-e0a2f9ef683f.png" data-id="2411319" data-type="image" data-name="/001/Upload/406/relpic/18677/9522153/c806d419-80a5-42ee-8f57-e0a2f9ef683f.png" alt="/001/Upload/406/relpic/18677/9522153/c806d419-80a5-42ee-8f57-e0a2f9ef683f.png" data-tag="w1" data-url="https://www-ws.gov.taipei/001/Upload/406/relpic/18677/9522153/c806d419-80a5-42ee-8f57-e0a2f9ef683f.png" style="width: 60px;" class="fr-fic fr-dib fr-fil">3. You can also link a bank card to a mobile wallet like Google Pay, Samsung Pay, or Apple Pay, and tap your phone on the card reader to ride. Note: If your bank card also has a stored-value card feature (like a co-branded EasyCard), where you tap determines how you're charged—tapping at the bank card reader charges your card, while tapping at the stored-value reader deducts from your e-wallet balance.[][][{"title":"圖片1","url":"https://www-ws.gov.taipei/001/Upload/406/relpic/18677/9522153/c806d419-80a5-42ee-8f57-e0a2f9ef683f.png"}][]Taipei Rapid Transit Corporation94807150https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=A5339BD03DDEDE20What is the two-way transfer between metro and New Taipei Light Rail (Danhai LRT and Ankeng LRT)?1. Starting from February 1, 2019, passengers using stored-value cards (EasyCard, iPASS, icash) can enjoy two-way transfer discounts when traveling between New Taipei Light Rail (Danhai LRT and Ankeng LRT) and Taipei Metro and New Taipei Metro Circular Line, within one hour after fare deduction (transfer discount allowable time). The discount amounts are as follows:(1) General, Student, Concessionaire, Companion Cards (used alone), and all metro ticket types charged at full fare: NT$8 discount per trip.(2) Senior cards, Taipei Elementary School Digital Student Cards (Taipei Children's Concessionary Cards), New Taipei Children's Cards, Charity Cards, and Companion Cards used immediately after the Charity Cards: NT$4 per trip.2. Transfers between New Taipei Light Rail (Danhai LRT, Ankeng LRT) and Taipei Metro and New Taipei Metro Circular Line must be direct transfers without using other transportation modes in between, such as Taiwan Railway, Maokong Gondola, long-distance buses, HSR, taxis, YouBike, etc. Otherwise, it will be considered an interrupted transfer and the discount will not apply.If your travel behavior complies with all transfer discount regulations but you did not receive the transfer discount, you may directly contact the responsible transport authority for assistance, or apply at the metro station information counter for follow-up processing. Cases will be investigated by our staff who will then process refunds, or transfer the matter to the relevant responsible authority for subsequent handling.[][][][]Taipei Rapid Transit Corporation92893200https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=774BAE3A41A0BE6AHow do you use “嗶乘車” (Easy Wallet) to take the Metro?<ol id="isPasted"><li>Before using “嗶乘車,” make sure your phone's NFC function is enabled. At the station gates, open the“嗶乘車” screen in the EasyWallet app, enter your passcode , then tap your phone on the sensor.</li><li>“嗶乘車”is a feature within the Easy Wallet app developed by EasyCard Corporation. It is currently only available for Android phones with NFC capability. For more information about “嗶乘車,” please visit the <a href="https://easywallet.easycard.com.tw/index" title="">EasyCard Corporation website</a>.</li></ol>[][{"title":"EasyCard Corporation","url":"https://easywallet.easycard.com.tw/index"}][][]Taipei Rapid Transit Corporation85061940https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=10A5E6C8A5E0E575What are the regulations on carry-on objects and size of luggage?Unless otherwise announced by the TRTC, luggage and carry-ons should comply with the following regulations: (1) Passengers must not obstruct other passengers with their carry-on luggage, and must stay by its side at all times;(2) The size of any carry-on object may not exceed 165cm on its  longest side, and the sum of its length, width, and height may not  exceed 220cm. However, this regulation does not apply to  wheelchairs, electric wheelchairs, motorized vehicles, strollers, bicycles, surfboards,  pet strollers, double basses, and other carry-on objects approved  by the TRTC; (3) The maximum number of balloons allowed onto the trains is 5 per person. The longest side of any balloon may not exceed 50cm;(4) Vehicles, electric wheelchairs, motorized vehicles, electric scooters, or other similar motorized tools are not allowed within Taipei Metro premises. However, passengers possess a valid disability permit or have obtained prior permission from the TRTC may use mobility aids such as wheelchairs or personal mobility devices to travel at low speeds within stations;(5) Passengers with bicycles may only walk their bicycles. Riding and gliding are prohibited. Cyclists shall abide by the “Notice to  Passengers Traveling with Bicycles.” Foldable bicycles that are fully collapsed and securely packaged may be carried onto trains and into stations;(6) Non-metro personnel are not permitted to carry or use carts or other similar tools in stations or trains. However, this restriction shall not apply to those who have obtained permission from the TRTC and comply with the general regulations on the dimensions of carry-on luggage and objects carried by passengers.(7) Carry-on surfboards may not exceed 180cm on the longest side. Tail rudders, foot ropes, and other protruding items must be removed and stowed away during the journey. Surfboards between 165 and 180cm long are only admitted on the Taipei Metro during public holidays. Passengers with surfboards should travel on the first and last carriages only, and should not use the escalators. (8) Passengers with double basses should have them packed properly and must abide by the “Notice for Passengers Traveling with Double Basses.”(9) Passengers with pet strollers shall abide by the “Notice for Passengers Traveling with Pet Strollers;”[][][][]Taipei Rapid Transit Corporation86164010https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=C7AD9B4D58EA6622Where can I use EasyCard for parking?1. EasyCard can be used at 26 metro park-and-ride parking lots (Tamsui Station, Hongshulin Station, Zhongyi Station, Xinbeitou Station, Beitou Station, Qiyan Station, Qilian Station, Shipai Station, Zhishan Station, Shilin Station, Minquan W. Rd. Station, Nanshijiao Station, Xindian Station, Fuzhong Station, Haishan Station, Yongning Station, Dingpu Station, Muzha Station, Muzha Depot, Wende Station, Neihu Station, Neihu Depot, Luzhou Station, Taipei Nangang Exhibition Center Station, Daqiaotou Station and Huilong Station) and Taipei City Public Parking Lots.2. Use the same EasyCard to enter and exit the parking lot.3. Please visit the EasyCard Corporation website (www.easycard.com.tw/english/index.asp) or call 886-2-412-8880 for more information.[][][][]Taipei Rapid Transit Corporation90948660https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=2E15FE74BC6596B6How can I place an advertisement in the Taipei Metro?<pre id="isPasted">Taipei Metro utilizes an open solicitation process to determine which advertising agencies win the bid to manage ad spaces within Taipei Metro stations and trains. Detailed information regarding which agencies are in charge of advertising in which areas can be found on our website (only available in Chinese).</pre>[][][][]Taipei Rapid Transit Corporation75517900https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=CB4F026469E1BF95If I need to leave the station paid area for a short period, to visit the restroom for example, what can I do? Can non-passengers ask to use the restrooms inside stations?1. Passengers holding single journey tickets may ask for a refund if they wish to leave the paid area within five minutes of entering, without the fact of travel. Data on stored value cards, too, can be adjusted accordingly. Exit through the service gates. To reenter, a new ticket or electronic payment must be made. 2. If you ever find yourself in need of the restrooms located within a Taipei Metro station but are not planning to travel on the trains, or in need of the restrooms located outside a paid area during your ride, please ask for assistance at the information counter to pass through the Group Ticket/One-day Pass Entrance/Exit or contact station staff to get a "temporary pass" (blue token) without incurring extra charges.[][][][]Taipei Rapid Transit Corporation75517910https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=3B833ED6D52991F5What are the regulations on lost objects within Taipei Metro premises?Passengers who pick up lost objects in stations or trains should hand the items over to the Information Counters or the Lost-and-Found Service Center. Passengers who pick up lost objects outside stations or trains (such as, Metro Underground Street, transfer parking lots or roads) should hand the items over to the police for settlement according to law.[][][][]Taipei Rapid Transit Corporation75517930https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=8744BC87B1CDEA49What is the procedure for making up the fare?1. Single-journey ticket: If a ticket's face value is not enough to pay the fare, passengers should make up the fare at the Information Counter. After station staff process the ticket, passengers can exit the station by using the ticket. 2. Ticket lost: If passengers lose their ticket, they should repurchase the ticket at the Information Counter. (If passengers lose their EasyCard, fare receipts will be issued after passengers repurchase the ticket. If passengers find their ticket later, these fare receipts can be used to request a free revision of ticket data.) 3.EasyCard's deficiency amount: If the transaction value is in excess of the balance, the deficiency will be met by disbursement out of the deposit on the first occasion that this situation occurs. If the balance is less than zero, the card cannot be used (including for bus transfer) and has to be value-added as soon as possible.[][][][]Taipei Rapid Transit Corporation75517990https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=66B4C802A7C83928How do I purchase a Group Ticket?A group ticket can be purchased at the Information Counter of any metro station. Groups of between 10 and 39 people purchasing a one-way group ticket will receive a 20% discount, and groups of 40 or more people purchasing a one-way group ticket will receive a 30% discount. All the group members should access the station together. For a fare receipt, please tell station staff in advance.[][][][]Taipei Rapid Transit Corporation75518620https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=A5CADD6B49DBB7B7What can I do if my EasyCard is withheld by the value-adding machine or if the process of value-adding is irregular?Cash: Please fill out the "Application form for refund/complaint". 1. Passengers who meet the refund requirements and the amount of the refund is less than NT$1000 may ask for a refund directly on presentation of their ID card. 2. Passengers who do not meet the refund requirements or the amount of the refund is in excess of NT$1000 may not obtain a refund on the spot. The refund application will be handled directly by the EasyCard Corporation (It takes about seven working days). ATM cards: 1. If passengers use ATM cards to add value onto the EasyCard but fail to complete the value-adding, but the value has been deducted from ATM cards, then it is necessary to print out the transaction record and fill out the "Application form for refund/complaint". The refund application will be handled directly by the commissioned bank (It takes about seven working days). No refund will be made on the spot. 2. If passengers' ATM card or other card is retrieved by the machine, please fill out the "Application form for refund/complaint" at the Information Counter. TRTC will inform the bank to handle it.[][][][]Taipei Rapid Transit Corporation75521250https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=CE1E3BB964EFE5EAHow can the public obtain authorization for using a video camera inside the Taipei Metro?Taipei Metro welcomes passengers taking pictures or videos as mementos. However, for professional or commercial photography, permission should be applied for 7 days beforehand. Please e-mail your request to news@metro.taipei, or dial 886-2-218-12345 for more details.[][][][]Taipei Rapid Transit Corporation75521260https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=60F3077695BF1F38What are the principles of broadcasting at stations?To avoid disturbing the neighborhood around Metro stations, Taipei Metro only provides broadcasting service for lost seniors and children. If passengers need any assistance, please call 24-hour Customer Service at 886-2-218-12345.[][][][]Taipei Rapid Transit Corporation75521280https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=B60127D4FC313815Can passengers take photos or film in stations or trains?Passengers may take photos or film in stations or on platforms as mementos. In this situation, no application required. But passengers should not interfere with other passengers or system safety. However, those who shoot pictures for commercial purposes are required to get permission from Taipei Metro before they can take photos or film in stations or trains.[][][][]Taipei Rapid Transit Corporation75522010https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=1B064FFF9CE307C2Why do trains sometimes fail to stop at the correct position and not line up with the waiting lines? What procedures are in place when high capacity trains overshoot the platform?During normal operation, the trains’ signaling computers control acceleration, deceleration, and stopping according to the speed codes received from the wayside. Occasionally, weather conditions, such as rain, may cause the trains to stop at inaccurate positions. This is why our system allows for a ±30cm leeway at either side of the berthing position. Under normal circumstances, trains should berth accurately at the platform marks to let passengers on and off the trains. Procedures in the case of a train overshooting the platform are as follows: 1. If a train overshoots but no door misses the platform: The driver informs the OCC, and, after obtaining approval from the OCC, manually opens the doors to let passengers on and off. 2. If a train overshoots and one to two doors miss the platform: The driver informs the OCC, then reverses the train to berth at the correct position to let passengers on and off. Alternatively, the driver may issue a broadcast to inform passengers that the doors will not be opening at the current station, and that passengers for this station need to take a returning train at the next stop. They will then proceed to the next station to let passengers off. 3. When a train overshoots and three or more doors miss the platform:(1) The driver informs the OCC and issues a broadcast to inform passengers that the doors will not be opening at the current station, and that passengers for this station need to take a returning train at the next stop. They will then proceed to the next station to let passengers off. (2) If overshooting occurs at a terminal or switchback station, or during the last train run of the day, the OCC will instruct the driver to reverse to the correct berthing position.[][][][]Taipei Rapid Transit Corporation75522020https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=A3E779360436C045What are the service hours for Taipei Metro? Can you extend the service hours?In consideration of the public's transport needs, noise pollution and operational safety, the departure time of the first train and last train is 6am and 12am respectively. At 5am, before service begins, tracks are inspected. The last train returns to the depot at 1:30am. This means that there is only 3 hours and 30 minutes of non-service time available for track maintenance and rolling stock cleaning. This time cannot be further reduced. We consider that the noise and vibration of trains moving at night affect the life of residents who live along metro line. In addition, our metro implements maintenance works at night in order to maintain a safe, fast, and comfortable transportation service. At the present time there are no plans to change the service times for the metro.[][][][]Taipei Rapid Transit Corporation75522490https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=90203ED0CCBF49ACDoes Taipei Metro install priority seats in each carriage? How do you conduct a campaign that effectively promotes behavioral rules on reminding passengers to yield their seat to those in need?1.Yes, for taking care of elderly, pregnant and disabled passengers, priority seats are installed in each carriage located adjacent to the train doors. The color of priority seats is dark blue which obviously differs from other seats. 2. TRTC routinely used posters, light panels for advertisements, announcements, scrolling text on passenger information displays and televisions on platforms to promote metro etiquette. Moreover, starting from September 2007, we issued a “priority sticker”. Elderly, pregnant, disabled and ill passengers who require seats on the Metro were encouraged to pick up a priority sticker at the Information Counter. The campaign also aimed to teach other passengers to recognize and yield their seats to anyone wearing the priority stickers.[][][][]Taipei Rapid Transit Corporation75522540https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=4219288E4B1B3A11How does the Taipei Metro respond to an earthquake?In the event of an earthquake measuring over 2 in intensity, service will be suspended if a train is docked at a platform inside a station. If a train is between stations, it will decelerate until it comes to a stop.The Operation Control Center (OCC) will immediately gather information on the earthquake, evaluate its impact on the metro system, and determine which of the following measures to adopt:1. If the earthquake intensity was 2 or 3, on the high-capacity system the train operator will switch to code-manual mode and proceed at a speed of 40 km/h or under while conducting a track inspection. On the Wenhu Line, the OCC will reduce train speed to 50% of the speed limit. If inspections do not uncover any abnormalities, system operations will return to normal.2. If the earthquake intensity was 4 or 5 and peak ground acceleration is ≦100 gal, the train will advance to the next station at a low speed to evacuate passengers. Then, on the high-capacity system the train operator will switch to code-manual mode and proceed at a speed of 15 km/h or under while conducting a track inspection. On the Wenhu Line, the OCC will ask staff to board the train and inspect the tracks while the train proceeds at 25% of the speed limit. If inspections do not uncover any abnormalities, system operations will return to normal.3. If the earthquake intensity was 5 and peak ground acceleration is >100 gal, staff will walk out to the train to inspect the tracks, and the train will slowly advance to the next station to evacuate passengers. System operations will then be suspended temporarily. After all passengers are evacuated, staff will walk down the track to inspect the track. When the track inspection is completed, on the high-capacity system the train operator will switch to code-manual mode and proceed at a speed of 25 km/h while conducting a track inspection. On the Wenhu Line, the OCC will ask staff to board the train and inspect the tracks while the train proceeds at 50% of the speed limit. If inspections do not uncover any abnormalities, system operations will return to normal.[][][][]Taipei Rapid Transit Corporation75522590https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=B218F48C24E8A8C8What does two-way transfer between metro and bus (except buses charging by distance) mean? What are the two-way transfer fares for the various electronic tickets? 'In order to encourage wider usage of public transport, the Taipei Metro has introduced a two-way transfer policy. When passengers transfer between Metro and bus within one hour, they will receive a discount on their Metro or bus fare depending on the ticket type they are using. (Two-way transfer does not apply to other forms of transport between metro and bus, such as the TRA, Danhai LRT, Ankeng LRT, YouBike, Maokong Gondola, long-distance buses, HSR, or taxis.)1. General and Companion cards (used alone): NT$8 discount per trip.2. Student cards: NT$6 discount per trip.3. Welfare cards (Senior, Charity, and Concessionaire cards, and Companion cards used immediately after the Charity card): NT$4 discount per trip.4. The transfer discount is not affected by topping up during the transfer; however, it may be affected if the balance falls below zero at Taipei Metro gates or bus ticket readers. Therefore, if your balance is low, please be sure to top it up before you transfer. Failure to use the cards correctly at the Metro gate sensors or bus ticket readers can affect your rights and interests.5. Starting from February 1, 2020, a policy was implemented that requires passengers to swipe cards upon both boarding and alighting a bus. Failure to complete a bus transaction will deem the card holder ineligible for a transfer discount on a subsequent Metro ride. In addition, a successful deduction record upon exiting a Metro gate is required to receive a transfer discount on a subsequent bus ride.6. Please visit the official website of the Taipei City Public Transportation Office for further details about the policy mentioned in Point 5.If your travel behavior complies with all transfer discount regulations but you did not receive the transfer discount, you may directly contact the responsible transport authority for assistance, or apply at the metro station information counter for follow-up processing. Cases will be investigated by our staff who will then process refunds, or transfer the matter to the relevant responsible authority for subsequent handling.[][][][]Taipei Rapid Transit Corporation75524800https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=35F365D7EA664335Why does Taipei Rapid Transit Corporation conduct maintenance work on elevators and escalators during service periods?Since there are many passengers using elevators and escalators during the service hours, Taipei Rapid Transit Corporation can only schedule the maintenance after service hours for the transfer stations, major stations or crowded stations, such as Taipei Main Station, Zhongxiao Fuxing Station and Taipei City Hall Station. For other stations, the maintenance needs to be scheduled during off-peak hours (09:00~12:00 and 13:30~16:30).[][][][]Taipei Rapid Transit Corporation75525950https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=380519BC97884D20Is it possible to rearrange the schedules to facilitate transfers between main and branch lines？Due to the headway differences between main and branch lines, transfers cannot always be achieved without an intermediate waiting time； drivers are requested to delay departures as long as possible to facilitate transfers if the connecting train has already arrived.[][][][]Taipei Rapid Transit Corporation75526000https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=5672EDECCDA69580How do I use Single-Journey Tickets (tokens)? What are the relevant regulations? Can I obtain an official receipt for my purchase?UsageSingle-Journey Tickets (tokens) are about the size of a NT$50 coin. It is navy blue, bears the “Metro Taipei” LOGO and has the words “Single-Journey Ticket” on it.Usage of the tokens are same as EasyCards. To use, place the token over the sensor (marked with the IC Single-Journey Ticket logo) at the gate. When it beeps or an arrow appears, the gates will open to let you through. Tokens are retrieved by the machine when you exit at your destination.Relevant regulations1. Unused Single-Journey Tickets are refundable at the Information Counter of any Taipei Metro station but only on the date of purchase. (Used Single-Journey Tickets are non-refundable except in incidents attributable to the TRTC.)2. If your ticket's value does not cover the fare, you can pay the difference at the Information Counter. You may exit the station using the token after station staff has processed it.3. If you lose your ticket, you will need to purchase another one at the Information Counter. (A fare receipt will be issued for the purchase which may be used to request a free revision of ticket data, should you recover your lost ticket at a later time.)4. For detailed information, please read the “Regulations for Use of the Taipei Metro System” posted in every metro station lobby, or visit the Taipei Metro website (http://english.metro.taipei/ Home Page / Metro Guide / Metro Tickets).Fare receiptShould you require a receipt for the purchase of your ticket, please bring your single-journey ticket to the Information Counter at any metro station to request one.[][][][]Taipei Rapid Transit Corporation75527990https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=1C23E6EFE2B0F18DAt what moment do train doors open and close on the Taipei Metro? Who is in control? What happens if the doors are obstructed?1. The Wenhu Line is an automated unmanned system with automatic door control and obstacle detection. If obstruction of the train doors is detected, they will stop closing and reopen. This will continue until the obstruction has been cleared completely. By design, trains are unable to depart until all train doors are fully closed. 2. On High-Capacity Systems, once a train arrives and stops at a station, the doors open automatically. A departure warning reminds passengers that dwell time is almost over. Train operators will ensure embarkation is complete, and will wait a brief moment to confirm passenger safety before closing the doors. The train is ready to leave for the next stop after its door closing self-check program confirms that all doors are fully closed. If obstruction is detected, train doors will stop closing and reopen. This will continue until the obstruction has been cleared completely. Trains are unable to depart until all train doors are fully shut.[][][][]Taipei Rapid Transit Corporation75528000https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=3EC618BB854315C4How do you decide whether broadcasts are live or pre-recorded for High-Capacity Systems?1. On High-Capacity Systems, pre-recorded broadcasts are activated by wireless transmission near the tracks, triggered as the trains arrive at the station. 2. Train operators use pre-recorded and live broadcast in specific areas to provide information to passengers. 3. Train operators use both pre-recorded and direct broadcast to alert passengers in the event of special circumstances.[][][][]Taipei Rapid Transit Corporation75528650https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=917660B648CF8C58Where can I buy 24hr Taipei Metro Passes and One-Day Passes?What are the prices, validities and usage of the passes? How do I make bulk purchases of One-Day Passes?24hr Taipei Metro Pass:1. Available at any Taipei Metro information counter.2. The price of the Pass is NT$180.3. Valid for unlimited travel on the Taipei Metro and New Taipei Metro Circular Line within 24 hours of first use. The Pass has no expiry date and can be refunded at any time as long as it has not been activated.4. The Pass cannot be topped up and is only valid for one passenger at a time.One-Day Pass:1. Available at any Taipei Metro information counter.2. The price of the Pass is NT$150.3. The Pass can be activated on any day. Once activated by a ticket gate, it is valid for unlimited travel on the Taipei Metro and New Taipei Metro Circular Line (not valid for bus transfers) from first use until end of service on the same day. The Pass has no expiry date and can be refunded at any time as long as it has not been activated.4. The Pass cannot be topped up and is only valid for one passenger at a time.One-Day Pass bulk purchases:For information on bulk purchases of One-Day Passes, please visit the Taipei Metro website (http://www.metro.taipei) or call our 24-hour Customer Service Line at +886-2-2536-3001[][][][]Taipei Rapid Transit Corporation75528750https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=F08A8757A01684E7What is the policy and fare for taking bicycles on Taipei metro?1. To promote leisure activities in line with Taipei City Government's policy, Taipei Rapid Transit Corporation (TRTC) allows passengers to travel by metro with their bicycles. During weekends/holidays (all day) and weekdays (10:00-16:00, 22:00 to the end of service), passengers with regular (non-folded) bicycles may access the metro system from all stations except the following: all stations on the Wenhu Line, Tamsui Station, Taipei Main Station, Zhongxiao Xinsheng Station, Zhongxiao Fuxing Station, Nanjing Fuxing Station, and Daan Station. Passengers who wish to take a bicycle on the metro system should purchase an unrefundable single-journey ticket at the information counter of stations where bicycle access is allowed. The fare is NT$80 and the ticket is valid for one-person-with-one-bicycle only. The ticket holder should enter and exit the station together with the bicycle. For related information, please visit the Taipei Metro website.2. Due to limited space in Wenhu Line and Circular Line’s trains and stations, regular bicycles are not permitted on these two lines.3. Folding bicycles that have been properly packed (the size of which may not exceed 165cm on its longest side, and the sum of its length, width, and height may not exceed 220cm) are allowed to be brought into metro stations as luggage and are not subject to the restrictions stipulated under the Notice to Passengers Traveling with Bicycles.[][][][]Taipei Rapid Transit Corporation75529240https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=F20CF63BD5934CCCDoes Taipei Metro provide any maps or information brochures?In response to the government's digitalization and ESG policies, Taipei Metro stations no longer provide paper brochures or maps. Passengers are welcome to scan the QR code displayed at Information Counters in metro stations, or can access the Taipei Metro official website to download the Route Map or Operation Information Leaflet. Travelers may also use their smartphones to download the Go! Taipei Metro app for more information on metro stations, nearby attractions, events, and special offers.[][{"title":"Route Map & Timetables","url":"https://english.metro.taipei/cp.aspx?n=1BE0AF76C79F9A38"}][][]Taipei Rapid Transit Corporation75529400https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=5B6D6190CE15E63BWho can travel free on the Taipei Metro?According to the "Regulations for Use of the Taipei Metro System", only children under the age of 6 (valid ID required if the child is taller than 115cm) or under 115cm may travel free on the Taipei Metro if they are accompanied by a ticket-bearing passenger. Each ticket-bearing passenger may accompany no more than four children at a time, and is responsible for their safety and behavior.[][][][]Taipei Rapid Transit Corporation75529410https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=68F11765F8B3079CWhy is there a fee for entering and exiting from the same station? How does it work? Is there some way I enter and exit from the same station for free?The Taipei Metro’s regulations on duration of stays within the paid areas are designed to discourage loitering in stations or trains, homeless persons remaining within the Taipei Metro premises, or express delivery services using the Taipei Metro for deliveries, which may compromise passenger flow and safety.The Taipei Metro therefore bulletins the "Regulations for use of the Taipei Metro System" by the ticketing machines, of which Item 13 stipulates that, unless due to causes attributable to the TRTC, the duration ticket-holders may remain within paid areas are:(1) No longer than two hours if entering and leaving from different stations;(2) No longer than 15 minutes if entering and leaving from the same station.In addition to paying the original fare, persons in breach of the above regulations are subject to an extra charge equivalent to the minimum single-journey fare promulgated. This charge should be paid at the information counter or will be automatically deducted from the passenger's EasyCard when exiting the station. In accordance with Item 14, passengers who enter and exit from the same station should pay the minimum single-journey fare promulgated. Under certain circumstances, e.g. (1)Special circumstances: This includes instances such as needing to use restrooms inside the station.(2) Ticket exchange: Passengers holding several tickets who wish to exchange tickets before exiting the station.[][][][]Taipei Rapid Transit Corporation75529420https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=A2BB4D45387B550EWhat are the bus/metro fares charged on different types of stored value cards?Adult/General tickets Bus: NT$15 per zone. Metro: full price of single fares. Student tickets Bus: NT$12 per zone. Metro: full price of single fares. Concessionaire tickets Bus: NT$8 per zone. Metro: full price of single fares.[][][][]Taipei Rapid Transit Corporation75529520https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=E86C4924CC9B1D9CHow does the driver handle a situation in which a train passenger feels uncomfortable and needs medical assistance?The driver informs the Operation Control Center by radio, which then orders the stationmaster of the next station to standby. The OCC will also call an ambulance if necessary.[][][][]Taipei Rapid Transit Corporation75529640https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=29C281CC643F8318How long do the doors remain open after the train arrives at the station?Tamsui-Xinyi Line, Songshan-Xindian Line, Zhonghe-Xinlu Line and Bannan Line: Currently, dwell time of a train at a station is around 20~35 seconds. At main transfer stations with high ridership, such as Taipei Main Station, Zhongxiao Fuxing Station, it is around 40~50 seconds.Wenhu Line: Dwell time of a train at a station is around 20~30 seconds. At main transfer stations with high ridership, such as Zhongxiao Fuxing Station, it is around 40~50 seconds.Generally, dwell time is the time from train arrival to train departure. If necessary, the train operator may make necessary adjustments depending on the situation.[][][][]Taipei Rapid Transit Corporation75529840https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=9C5F3602335518ACWhere is the location of Taipei Metro Mall and what are the business hours ?The Zhongshan Metro Mall is located on the Tamsui Line (between Taipei Main Station and Shuanglian Station). It spans 815m and opens from 11:00 to 22:00 (Underground Book Street opens from 11:00 to 21:30) , every day. The East Metro Mall is located on the Nangang Line (between Zhongxiao Fuxing Station and Zhongxiao Dunhua Station). It spans 725m and opens from 11:00 to 22:00 <span id="isPasted" style='color: rgb(65, 65, 65); font-family: Arial, "Helvetica Neue", Helvetica, 微軟正黑體; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'>(Book store opens from 11:00 to 21:30) , every day. [][][][]Taipei Rapid Transit Corporation75529900https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=D16829AEB74D1DCEWhat is the consequence of those who violate the "Regulations for Use of the Taipei Metro System"?The TRTC may refuse to provide transport services to persons in breach of the above regulations. Passengers in violation of the penal provisions of the Mass Rapid Transit Act or Taipei Rapid Transit System Directions for Passenger Transportation Services are punishable by law, and the TRTC or police may demand them to leave Taipei Metro premises. No refund will be made on fares for uncovered journeys.[][][][]Taipei Rapid Transit Corporation