95753150https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=01A347642F4D140ACan I use a Transit QR Code (乘車碼) to ride the Metro and still get the TPASS 2.0 or TPASS 2.0+ Frequent Rider rebate?The TPASS 2.0 and TPASS 2.0+ Public Transportation Frequent Rider Discounts are promotional programs launched by the Ministry of Transportation and Communications (MOC).According to the program’s official website as of January 2, 2026, three Transit QR Codes (乘車碼) are currently participating in the program: Easy Wallet, iPASS MONEY, and icash Pay.These three Transit QR Codes are also accepted by Taipei Metro. Eligible passengers using any of the above QR Codes to take the Taipei Metro can enjoy the same discounts offered under the MOC’s Public Transportation Frequent Rider Discount program.For detailed information about the TPASS 2.0 or TPASS 2.0+ Frequent Rider Discounts, please visit <a href="https://tpass.thb.gov.tw/tpass/" title="the official website of the Public Transportation Frequent Rider Discount Platform">the official website of the Public Transportation Frequent Rider Discount Platform</a>, or contact the Highway Bureau, MOC service hotline at 0800-231-035.[][{"title":"the official website of the Public Transportation Frequent Rider Discount Platform","url":"https://tpass.thb.gov.tw/tpass/"}][][]Taipei Rapid Transit Corporation95753040https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=BDBCBF8C33343982How do I use a Transit QR Code (乘車碼) to ride the metro?1. Accepted e-payment providers include: Easy Wallet, iPASS MONEY, icash PAY, JKOPay, Taishin Pay, PXPay Plus, PlusPAY, ESUN Wallet, TWQR, and LINE Pay Money.2. To use a Transit QR Code (乘車碼), first download and install the provider's app on your phone and set up the QR code feature (including linking your account). If you have questions about the app, contact the e-payment provider. 3. Before entering the gate, open the Transit QR Code (乘車碼) in the app (note: not the payment QR code), then hold it up to the gate scanner. 4. Each QR code is for one person only and can't be shared.  5. If your account balance goes below zero, you won't be able to scan in or out until you top up your account.[][][][]Taipei Rapid Transit Corporation95753020https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=0D54F0838438E67ECan I qualify for transfer discounts when using a bank card or Transit QR Code (乘車碼)?Bank cards: Bank cards are not eligible for transfer discounts.Transit QR Code (乘車碼): 1. If you use Easy Wallet, iPASS MONEY, icash Pay, or LINE Pay Money to ride both the bus and the Metro, you can enjoy the two-way transfer discount between the two. To qualify for the discount, please use the same electronic payment method and transfer directly between the Metro and the bus within one hour. (Transfers through other transport modes are not eligible.)2. Transfer discounts are given after your trips are completed. During the month of travel, all fares will be charged at the regular rate. The electronic payment provider will then calculate your eligible transfer discounts in the following month and return the refund to your e-payment wallet. For rides taken in January and February 2026, refunds will start being issued monthly beginning from March 2026.3. If you have any questions about transfer discounts, please contact the electronic payment provider of your Transit QR Code (乘車碼).[][][][]Taipei Rapid Transit Corporation95574800https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=A05E0C3B1C8542B4Can I purchase stored-value cards at Taipei Metro stations? What payment methods are available?Stored-value cards such as EasyCards (adult card, student card, concessionaire card) and iPASS (adult card) are available for purchase at Metro stations. Displayed ticket designs are for reference only. Ticket designs and prices are subject to availability at the time of purchase. Payments can be made with cash or the following multi-payment methods:Credit cards (Visa, Mastercard, JCB), stored-value cards (EasyCard, iPASS, icash), international payments (Apple Pay, Google Pay, Samsung Pay), EasyWallet, JKOPay, PXPay Plus, PlusPAY, icash Pay, and LINE Pay.[][][][]Taipei Rapid Transit Corporation95574710https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=C2A46A72ECE74FB3What payment methods can be used to purchase tickets at Taipei Metro stations?When purchasing tickets at Metro station information counters, you can pay with cash or the following multi-payment methods:(1) Credit cards: Visa, Mastercard, JCB.(2) Stored-value cards: EasyCard, iPASS, icash.(3) Electronic payments: EasyWallet, LINE Pay, JKOPay, PXPay, PlusPAY, icash Pay.(4) International payments: Apple Pay, Google Pay, Samsung Pay.If using multi-payment methods, please follow staff instructions to tap your card for deduction or display your payment barcode/QR code. For ticketing machines at stations, single-journey tickets are available for purchase only using cash. Travel Passes can be purchased with multi-payment methods at Multi-Payment Ticketing Machines located at the following stations: Taipei Main Station, Ximen, Zhongshan, Nangang, Banqiao, Longshan Temple, Songjiang Nanjing, Xingtian Temple, Tamsui, Zhishan, Songshan Airport, Taipei 101/World Trade Center. For details on various ticket types and purchase methods, please click the following link:<a href="https://english.metro.taipei/cp.aspx?n=BECC2E7AC426F659" id="isPasted" title="Metro Tickets">Metro Tickets & Travel Pass Recommendations</a>[][][][]Taipei Rapid Transit Corporation95535670https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=59F482375AAF501DHow do I transfer from Taipei Metro to the New Taipei Metro Circular Line?Depending on your route, transfer at Dapinglin Station, Jingan Station, Touqianzhuang Station, Banqiao Station, or Xinpu Station. You can transfer within the station at Dapinglin, Jingan, and Touqianzhuang Stations. For Banqiao and Xinpu Stations, transfer outside the station.Transfer within the station: Switch lines directly without tapping out at the transfer station.Transfer outside the station: Tap out at the transfer station (Banqiao or Xinpu), then tap in with the same card (ticket) at the Circular Line station within 20 minutes to continue your journey.•    Using a stored-value card or multi-payment method: The gate deducts the full fare from entry to the transfer station when you tap out. At your destination, the gate automatically adjusts for the "shortest mileage" fare, refunding or charging the difference.•    Using a single-journey ticket: If the ticket fare doesn't cover entry to the transfer station, you need to top up at the station information counter before tapping out. At your destination, visit the information counter for a refund.Example 1:Fare from (R) Zhongshan Station to (Y) Touqianzhuang Station: NT$25, transferring at (BL) Banqiao Station.•    Using Stored Value Cards/Multi-Payment: Tap in at (R) Zhongshan → Tap out at (BL) Banqiao (gate deducts NT$30). Within 20 min, tap in at (Y) Banqiao → Tap out at (Y) Touqianzhuang (gate auto-refunds NT$5).•    Using Single-Journey Tickets: Buy NT$25 ticket → Tap in at (R) Zhongshan → At (BL) Banqiao, top up NT$5 at the information counter and tap out. Within 20 min, tap in at (Y) Banqiao → Before tapping out at (Y) Touqianzhuang, get a NT$5 refund at the information counter.Example 2:Fare from Ximen Station to (Y) Xingfu Station: NT$30, transferring at (BL) Banqiao Station.•    Using Stored Value Cards/Multi-Payment: Tap in at Ximen → Tap out at (BL) Banqiao (gate deducts NT$25). Within 20 min, tap in at (Y) Banqiao → Tap out at (Y) Xingfu (gate auto-charges NT$5).•    Using Single-Journey Tickets: Buy NT$30 ticket → Tap in at Ximen → Tap out at (BL) Banqiao (no top-up needed). Within 20 min, tap in at (Y) Banqiao → Tap out at (Y) Xingfu (no refund needed).[][][][]Taipei Rapid Transit Corporation95221930https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=ED679A8EA448D821What should I do if my phone dies, gets lost, or breaks before I exit the station and I can’t access my Transit QR Code (乘車碼) or mobile payment?Just use another payment method to exit, then bring your receipt to the station information counter next time you ride so we can update your metro entry and exit records.[][][][]Taipei Rapid Transit Corporation95499470https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=07BAD47F0DE41882When I use a QR single-journey ticket for a journey that includes a transfer between the Circular and Blue Lines that takes place outside the gates, do I need to use a specific gate?No, you don't need to use a specific gate. As for the Circular Line of New Taipei Metro, please follow the instructions and tap in from the staff gate. Everything else works the same as with regular single-journey tickets (such as making sure you tap in and out, and respect transfer time limits).[][][][]Taipei Rapid Transit Corporation95499450https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=D146CF5E1D3BBCBAHow do I get a receipt for my QR single-journey ticket?1. For paper QR single-journey tickets, the ticket itself already says it serves as your purchase receipt, so we don't issue a separate one. 2. For mobile QR tickets, you can ask the staff at the Metro station information counters to print a receipt for you.[][][][]Taipei Rapid Transit Corporation95499410https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=8C26CD2D5316B1F8Why can't I use my QR single-journey ticket?1. Please check that your QR single-journey ticket is still valid. Expired or already-used tickets won't work. 2. If the ticket can't be used due to poor storage (like getting dirty, wet, or damaged), it unfortunately can't be refunded, and you'll need to buy a new one. (According to Regulations for Use of the Taipei Metro System Article 19, passengers failing to comply with the operating regulations of the ticket gates must settle the fare for their trip due in full at the Information Counter.)[][][][]Taipei Rapid Transit Corporation95499380https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=97A48F6E39054C48How do I buy and use a QR single-journey ticket?Purchase:1. You can buy a QR single-journey ticket at station ticketing machines with cash. 2. You can also purchase one through the Go! Taipei Metro app using a credit card or e-payment.  Usage:1. When entering or exiting, hold the QR code about 4–5 cm from the scanner on the gate. When you hear the sound and see the green arrow on the screen, the gate will open; scan the QR code again when you exit. 2. Each QR single-journey ticket is for one person only and cannot be shared. 3. When using a QR single-journey ticket for out-of-station transfers, you can use any gate—there's no need to go through a specific one. For the Circular Line, please tap your card at the staff gate as shown on the station signs.[][][][]Taipei Rapid Transit Corporation95280650https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=33D6D1CA5624EA60What is the principle behind fare deductions when using a bank card for Metro rides? Why did I receive a NT$1 transaction notification?VISA cards:When you enter the Metro gate, the system performs a NT$0 pre-authorization (once per card per day). The total fare for all trips taken that day will be aggregated, settled, and billed at 02:00 (a.m.) the following day. Your issuing bank will send a transaction notification based on your notification settings for the actual billed amount. Example:If a passenger uses a Taishin Bank VISA card to take the Taipei Metro on January 5, 2026, making four trips at NT$20 each (total NT$80), Taishin Bank will process the settlement with Taipei Metro at 02:00 (a.m.) on January 6, 2026, and send a transaction notification for NT$80 according to the cardholder’s settings. Mastercard and JCB cards:When you enter the Metro gate, the system performs a NT$1 pre-authorization (once per card per day). Your issuing bank will send a transaction notification for this NT$1 pre-authorization based on your notification settings. The total fare for all trips taken that day will be aggregated, settled, and billed at 02:00 (a.m.) the following day; no additional transaction notification will be sent for the actual total fare. Example:If a passenger uses a Taishin Bank Mastercard or JCB card to take the Taipei Metro on January 5, 2026, making four trips at NT$20 each (total NT$80), Taishin Bank will process the settlement at 02:00 (a.m.) on January 6, 2026. However, no separate transaction notification will be sent for the NT$80 fare.[][][][]Taipei Rapid Transit Corporation95221670https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=6D785FF65D2BFFB9How is the fare calculated when I use a bank card or Transit QR Code(乘車碼)?Fares for both bank cards and Transit QR Code (乘車碼) are calculated at the regular single-journey ticket rate. If you want to use a discounted fare based on your status (like a senior or charity discount), you'll need to use the corresponding welfare card or show your ID at the station information counter to buy a discounted single-journey ticket.[][][][]Taipei Rapid Transit Corporation95221710https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=A124FAB4B855FC1CDo I qualify for Frequent Passenger Program when using a bank card or Transit QR Code(乘車碼)?Bank card:When riding using a bank card, the card cannot record travel information in stored-value card mode. This is on account of relevant regulations prohibiting our systems from retaining bank card numbers. Therefore, using a bank card to take the metro is regarded as a single-journey ticket transaction and is not eligible for the Frequent Passenger Program. Transit QR Code(乘車碼):Taking the metro with a Transit QR Code (乘車碼) qualifies for the Frequent Passenger Program. The reward will be credited back by the e-payment provider on the 5th of the next month (actual timing depends on the provider's system). However, Frequent Passenger Program Transit QR Code (乘車碼) discounts can't be merged into other types of payment.[][][][]Taipei Rapid Transit Corporation95221760https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=EF7C3A635A3B2B14Can I set up Megacity Pass on a bank card or Transit QR Code(乘車碼)?Bank cards and Transit QR Code(乘車碼) can't be used to purchase Megacity Passes. If you want to use a Megacity Pass, please get one using an EasyCard, EasyCard Pay via your phone, or a Samsung Wallet EasyCard. (For details, please check Regulations Governing Megacity Pass Use.)[][][][]Taipei Rapid Transit Corporation95221790https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=B45007BC409F17CCHow do I check my Transit QR Code(乘車碼) metro travel records?You can check your travel records by using the e-payment provider's app (for example, if you used a JKO Pay Transit QR Code(乘車碼), check the JKO Pay app). Or you can visit the station information counter to see your last 6 travel records.[][][][]Taipei Rapid Transit Corporation95221830https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=5E0E675C9A19D925Can I use a bank card or Transit QR Code(乘車碼) if I qualify for a discounted fare?When using bank cards or Transit QR Code(乘車碼), a fare equal to a single-journey ticket will be charged. If you want a discounted fare based on your status, you need to use the corresponding welfare card or show your ID at a station information counter to buy a discount ticket.[][][][]Taipei Rapid Transit Corporation95221890https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=2A76B7EDD5571EE8Will I be charged extra fees when using a bank card or Transit QR Code(乘車碼) to ride?Bank cards and Transit QR Code(乘車碼) are charged at the regular single-journey ticket rate according to our fare table. You'll be charged through your chosen payment method, and we don't add any additional fees.[][][][]Taipei Rapid Transit Corporation95221910https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=14E1BA7C41C88B05Why didn't I get a text notification confirming my bank card charge?If you've turned on text notifications for your bank card, your metro fare charges are processed at the end of the day. We add up all your metro rides from that day into one transaction, so you'll only get one charge notification per day.[][][][]Taipei Rapid Transit Corporation95221900https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=200D923BF28C6A86When I use a foreign bank card, is the charge in Taiwan dollars or my card's currency? How is the exchange rate calculated?Currency conversion and exchange rates follow the same rules as regular international bank card purchases, which are handled by your card issuer's bank.[][][][]Taipei Rapid Transit Corporation95221860https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=A1B4A79B761468E2Are there phone brand or model restrictions for using e-payment methods?Just about any smartphone works; if you want to use your phone's built-in contactless payment feature, your phone needs to support NFC and the payment service you're using (like Apple Pay, Google Pay, or Samsung Pay) needs to be compatible with your phone model.[][][][]Taipei Rapid Transit Corporation95221780https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=B02A91D61A55A834How do I check my bank card metro travel records?Please bring your bank card to metro station information counter and staff will look it up for you.[][][][]Taipei Rapid Transit Corporation95221740https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=8434D4C953805ADFCan I use my iPhone to tap and ride directly?For iPhone users:1. You can currently use Apple Pay with a linked bank card to tap in and out of stations (the phone must be unlocked and tapped on the bank card sensor).2. The Apple Pay transit card service is not yet available (it also requires linking a bank card but allows tapping at the bank card sensor without unlocking the phone).[][][][]Taipei Rapid Transit Corporation95221530https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=19CEC09373C12170How do I use a bank card to ride the metro?1. For the initial 6 months following the launch, testing of online usage will be available exclusively with VISA, Mastercard, and JCB credit cards, along with debit cards issued by Taishin Bank, the designated acquiring bank.2. Simply tap your bank card on the card reader area to enter the station. <span id="isPasted" style='color: rgb(65, 65, 65); font-family: Arial, "Helvetica Neue", Helvetica, 微軟正黑體; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'> ( shown on the gate)  <img src="https://www-ws.gov.taipei/001/Upload/406/relpic/18677/9522153/c806d419-80a5-42ee-8f57-e0a2f9ef683f.png" data-id="2411319" data-type="image" data-name="/001/Upload/406/relpic/18677/9522153/c806d419-80a5-42ee-8f57-e0a2f9ef683f.png" alt="/001/Upload/406/relpic/18677/9522153/c806d419-80a5-42ee-8f57-e0a2f9ef683f.png" data-tag="w1" data-url="https://www-ws.gov.taipei/001/Upload/406/relpic/18677/9522153/c806d419-80a5-42ee-8f57-e0a2f9ef683f.png" style="width: 60px;" class="fr-fic fr-dib fr-fil">3. You can also link a bank card to a mobile wallet like Google Pay, Samsung Pay, or Apple Pay, and tap your phone on the card reader to ride. Note: If your bank card also has a stored-value card feature (like a co-branded EasyCard), where you tap determines how you're charged—tapping at the bank card reader charges your card, while tapping at the stored-value reader deducts from your e-wallet balance.[][][{"title":"圖片1","url":"https://www-ws.gov.taipei/001/Upload/406/relpic/18677/9522153/c806d419-80a5-42ee-8f57-e0a2f9ef683f.png"}][]Taipei Rapid Transit Corporation94807150https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=A5339BD03DDEDE20What is the two-way transfer between metro and New Taipei Light Rail (Danhai LRT and Ankeng LRT)?1. Starting from February 1, 2019, passengers using stored-value cards (EasyCard, iPASS, icash) can enjoy two-way transfer discounts when traveling between New Taipei Light Rail (Danhai LRT and Ankeng LRT) and Taipei Metro and New Taipei Metro Circular Line, within one hour after fare deduction (transfer discount allowable time). The discount amounts are as follows:(1) General, Student, Concessionaire, Companion Cards (used alone), and all metro ticket types charged at full fare: NT$8 discount per trip.(2) Senior cards, Taipei Elementary School Digital Student Cards (Taipei Children's Concessionary Cards), New Taipei Children's Cards, Charity Cards, and Companion Cards used immediately after the Charity Cards: NT$4 per trip.2. Transfers between New Taipei Light Rail (Danhai LRT, Ankeng LRT) and Taipei Metro and New Taipei Metro Circular Line must be direct transfers without using other transportation modes in between, such as Taiwan Railway, Maokong Gondola, long-distance buses, HSR, taxis, YouBike, etc. Otherwise, it will be considered an interrupted transfer and the discount will not apply.If your travel behavior complies with all transfer discount regulations but you did not receive the transfer discount, you may directly contact the responsible transport authority for assistance, or apply at the metro station information counter for follow-up processing. Cases will be investigated by our staff who will then process refunds, or transfer the matter to the relevant responsible authority for subsequent handling.[][][][]Taipei Rapid Transit Corporation92893200https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=774BAE3A41A0BE6AHow do you use “嗶乘車” (Easy Wallet) to take the Metro?<ol id="isPasted"><li>Before using “嗶乘車,” make sure your phone's NFC function is enabled. At the station gates, open the“嗶乘車” screen in the EasyWallet app, enter your passcode , then tap your phone on the sensor.</li><li>“嗶乘車”is a feature within the Easy Wallet app developed by EasyCard Corporation. It is currently only available for Android phones with NFC capability. For more information about “嗶乘車,” please visit the <a href="https://easywallet.easycard.com.tw/index" title="">EasyCard Corporation website</a>.</li></ol>[][{"title":"EasyCard Corporation","url":"https://easywallet.easycard.com.tw/index"}][][]Taipei Rapid Transit Corporation85061940https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=10A5E6C8A5E0E575What are the regulations on carry-on objects and size of luggage?Unless otherwise announced by the TRTC, luggage and carry-ons should comply with the following regulations: (1) Passengers must not obstruct other passengers with their carry-on luggage, and must stay by its side at all times;(2) The size of any carry-on object may not exceed 165cm on its  longest side, and the sum of its length, width, and height may not  exceed 220cm. However, this regulation does not apply to  wheelchairs, electric wheelchairs, motorized vehicles, strollers, bicycles, surfboards,  pet strollers, double basses, and other carry-on objects approved  by the TRTC; (3) The maximum number of balloons allowed onto the trains is 5 per person. The longest side of any balloon may not exceed 50cm;(4) Vehicles, electric wheelchairs, motorized vehicles, electric scooters, or other similar motorized tools are not allowed within Taipei Metro premises. However, passengers possess a valid disability permit or have obtained prior permission from the TRTC may use mobility aids such as wheelchairs or personal mobility devices to travel at low speeds within stations;(5) Passengers with bicycles may only walk their bicycles. Riding and gliding are prohibited. Cyclists shall abide by the “Notice to  Passengers Traveling with Bicycles.” Foldable bicycles that are fully collapsed and securely packaged may be carried onto trains and into stations;(6) Non-metro personnel are not permitted to carry or use carts or other similar tools in stations or trains. However, this restriction shall not apply to those who have obtained permission from the TRTC and comply with the general regulations on the dimensions of carry-on luggage and objects carried by passengers.(7) Carry-on surfboards may not exceed 180cm on the longest side. Tail rudders, foot ropes, and other protruding items must be removed and stowed away during the journey. Surfboards between 165 and 180cm long are only admitted on the Taipei Metro during public holidays. Passengers with surfboards should travel on the first and last carriages only, and should not use the escalators. (8) Passengers with double basses should have them packed properly and must abide by the “Notice for Passengers Traveling with Double Basses.”(9) Passengers with pet strollers shall abide by the “Notice for Passengers Traveling with Pet Strollers;”[][][][]Taipei Rapid Transit Corporation86164010https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=C7AD9B4D58EA6622Where can I use EasyCard for parking?1. EasyCard can be used at 26 metro park-and-ride parking lots (Tamsui Station, Hongshulin Station, Zhongyi Station, Xinbeitou Station, Beitou Station, Qiyan Station, Qilian Station, Shipai Station, Zhishan Station, Shilin Station, Minquan W. Rd. Station, Nanshijiao Station, Xindian Station, Fuzhong Station, Haishan Station, Yongning Station, Dingpu Station, Muzha Station, Muzha Depot, Wende Station, Neihu Station, Neihu Depot, Luzhou Station, Taipei Nangang Exhibition Center Station, Daqiaotou Station and Huilong Station) and Taipei City Public Parking Lots.2. Use the same EasyCard to enter and exit the parking lot.3. Please visit the EasyCard Corporation website (www.easycard.com.tw/english/index.asp) or call 886-2-412-8880 for more information.[][][][]Taipei Rapid Transit Corporation90948660https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=2E15FE74BC6596B6How can I place an advertisement in the Taipei Metro?<pre id="isPasted">Taipei Metro utilizes an open solicitation process to determine which advertising agencies win the bid to manage ad spaces within Taipei Metro stations and trains. Detailed information regarding which agencies are in charge of advertising in which areas can be found on our website (only available in Chinese).</pre>[][][][]Taipei Rapid Transit Corporation75518620https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=A5CADD6B49DBB7B7What can I do if my EasyCard is withheld by the value-adding machine or if the process of value-adding is irregular?Cash: Please fill out the "Application form for refund/complaint". 1. Passengers who meet the refund requirements and the amount of the refund is less than NT$1000 may ask for a refund directly on presentation of their ID card. 2. Passengers who do not meet the refund requirements or the amount of the refund is in excess of NT$1000 may not obtain a refund on the spot. The refund application will be handled directly by the EasyCard Corporation (It takes about seven working days). ATM cards: 1. If passengers use ATM cards to add value onto the EasyCard but fail to complete the value-adding, but the value has been deducted from ATM cards, then it is necessary to print out the transaction record and fill out the "Application form for refund/complaint". The refund application will be handled directly by the commissioned bank (It takes about seven working days). No refund will be made on the spot. 2. If passengers' ATM card or other card is retrieved by the machine, please fill out the "Application form for refund/complaint" at the Information Counter. TRTC will inform the bank to handle it.[][][][]Taipei Rapid Transit Corporation75522540https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=4219288E4B1B3A11How does the Taipei Metro respond to an earthquake?In the event of an earthquake measuring over 2 in intensity, service will be suspended if a train is docked at a platform inside a station. If a train is between stations, it will decelerate until it comes to a stop.The Operation Control Center (OCC) will immediately gather information on the earthquake, evaluate its impact on the metro system, and determine which of the following measures to adopt:1. If the earthquake intensity was 2 or 3, on the high-capacity system the train operator will switch to code-manual mode and proceed at a speed of 40 km/h or under while conducting a track inspection. On the Wenhu Line, the OCC will reduce train speed to 50% of the speed limit. If inspections do not uncover any abnormalities, system operations will return to normal.2. If the earthquake intensity was 4 or 5 and peak ground acceleration is ≦100 gal, the train will advance to the next station at a low speed to evacuate passengers. Then, on the high-capacity system the train operator will switch to code-manual mode and proceed at a speed of 15 km/h or under while conducting a track inspection. On the Wenhu Line, the OCC will ask staff to board the train and inspect the tracks while the train proceeds at 25% of the speed limit. If inspections do not uncover any abnormalities, system operations will return to normal.3. If the earthquake intensity was 5 and peak ground acceleration is >100 gal, staff will walk out to the train to inspect the tracks, and the train will slowly advance to the next station to evacuate passengers. System operations will then be suspended temporarily. After all passengers are evacuated, staff will walk down the track to inspect the track. When the track inspection is completed, on the high-capacity system the train operator will switch to code-manual mode and proceed at a speed of 25 km/h while conducting a track inspection. On the Wenhu Line, the OCC will ask staff to board the train and inspect the tracks while the train proceeds at 50% of the speed limit. If inspections do not uncover any abnormalities, system operations will return to normal.[][][][]Taipei Rapid Transit Corporation75527990https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=1C23E6EFE2B0F18DAt what moment do train doors open and close on the Taipei Metro? Who is in control? What happens if the doors are obstructed?1. The Wenhu Line is an automated unmanned system with automatic door control and obstacle detection. If obstruction of the train doors is detected, they will stop closing and reopen. This will continue until the obstruction has been cleared completely. By design, trains are unable to depart until all train doors are fully closed. 2. On High-Capacity Systems, once a train arrives and stops at a station, the doors open automatically. A departure warning reminds passengers that dwell time is almost over. Train operators will ensure embarkation is complete, and will wait a brief moment to confirm passenger safety before closing the doors. The train is ready to leave for the next stop after its door closing self-check program confirms that all doors are fully closed. If obstruction is detected, train doors will stop closing and reopen. This will continue until the obstruction has been cleared completely. Trains are unable to depart until all train doors are fully shut.[][][][]Taipei Rapid Transit Corporation75528000https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=3EC618BB854315C4How do you decide whether broadcasts are live or pre-recorded for High-Capacity Systems?1. On High-Capacity Systems, pre-recorded broadcasts are activated by wireless transmission near the tracks, triggered as the trains arrive at the station. 2. Train operators use pre-recorded and live broadcast in specific areas to provide information to passengers. 3. Train operators use both pre-recorded and direct broadcast to alert passengers in the event of special circumstances.[][][][]Taipei Rapid Transit Corporation75528650https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=917660B648CF8C58Where can I buy 24hr Taipei Metro Passes and One-Day Passes?What are the prices, validities and usage of the passes? How do I make bulk purchases of One-Day Passes?24hr Taipei Metro Pass:1. Available at any Taipei Metro information counter.2. The price of the Pass is NT$180.3. Valid for unlimited travel on the Taipei Metro and New Taipei Metro Circular Line within 24 hours of first use. The Pass has no expiry date and can be refunded at any time as long as it has not been activated.4. The Pass cannot be topped up and is only valid for one passenger at a time.One-Day Pass:1. Available at any Taipei Metro information counter.2. The price of the Pass is NT$150.3. The Pass can be activated on any day. Once activated by a ticket gate, it is valid for unlimited travel on the Taipei Metro and New Taipei Metro Circular Line (not valid for bus transfers) from first use until end of service on the same day. The Pass has no expiry date and can be refunded at any time as long as it has not been activated.4. The Pass cannot be topped up and is only valid for one passenger at a time.One-Day Pass bulk purchases:For information on bulk purchases of One-Day Passes, please visit the Taipei Metro website (http://www.metro.taipei) or call our 24-hour Customer Service Line at +886-2-2536-3001[][][][]Taipei Rapid Transit Corporation75529240https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=F20CF63BD5934CCCDoes Taipei Metro provide any maps or information brochures?In response to the government's digitalization and ESG policies, Taipei Metro stations no longer provide paper brochures or maps. Passengers are welcome to scan the QR code displayed at Information Counters in metro stations, or can access the Taipei Metro official website to download the Route Map or Operation Information Leaflet. Travelers may also use their smartphones to download the Go! Taipei Metro app for more information on metro stations, nearby attractions, events, and special offers.[][{"title":"Route Map & Timetables","url":"https://english.metro.taipei/cp.aspx?n=1BE0AF76C79F9A38"}][][]Taipei Rapid Transit Corporation75529420https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=A2BB4D45387B550EWhat are the bus/metro fares charged on different types of stored value cards?Adult/General tickets Bus: NT$15 per zone. Metro: full price of single fares. Student tickets Bus: NT$12 per zone. Metro: full price of single fares. Concessionaire tickets Bus: NT$8 per zone. Metro: full price of single fares.[][][][]Taipei Rapid Transit Corporation75529840https://english.metro.taipei/News_Content.aspx?n=034BD8E0AB821D47&s=9C5F3602335518ACWhere is the location of Taipei Metro Mall and what are the business hours ?The Zhongshan Metro Mall is located on the Tamsui Line (between Taipei Main Station and Shuanglian Station). It spans 815m and opens from 11:00 to 22:00 (Underground Book Street opens from 11:00 to 21:30) , every day. The East Metro Mall is located on the Nangang Line (between Zhongxiao Fuxing Station and Zhongxiao Dunhua Station). It spans 725m and opens from 11:00 to 22:00 <span id="isPasted" style='color: rgb(65, 65, 65); font-family: Arial, "Helvetica Neue", Helvetica, 微軟正黑體; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'>(Book store opens from 11:00 to 21:30) , every day. [][][][]Taipei Rapid Transit Corporation