Human Rights Protection and Advocacy
Taipei Metro is committed to safeguarding the fundamental human rights of employees and stakeholders. The Company recognizes and supports the human rights principles embodied in the United Nations Universal Declaration of Human Rights, the Convention on the Elimination of All Forms of Discrimination Against Women (CEDAW), and the International Labour Organization's Declaration on Fundamental Principles and Rights at Work. In addition to establishing relevant policies and guidelines—such as the "Prevention Plan for Illegal Infringement during Duty Execution" and the "Workplace Sexual Harassment Prevention, Complaint, and Disciplinary Guidelines"—Taipei Metro sets key performance indicators related to these issues annually to ensure effective implementation of human rights practices. The Company also encourages its suppliers and contractors to comply with Taipei Metro's human rights policies to jointly uphold human rights.
In recognition of the importance of human rights and gender issues, Taipei Metro annually offers related courses to employees, promoting the concepts of equality and human rights throughout the Company. In 2024, a total of 216 sessions were conducted covering topics such as gender, personal data protection, occupational safety and health training, and legal compliance as part of the human rights series. These courses trained 22,256 participants, accumulating a total of 73,171 training hours. Additionally, 29 sessions focused on gender mainstreaming, sexual harassment prevention, and the implementation of gender equality were held to enhance gender awareness. In 2024, the completion rate for human rights and gender awareness training courses reached 100%.
Harmonious Labor-Management Relations
In addition to policies, systems, and routine advocacy, harmonious and smooth labor management communication is a key measure to protect human rights. Therefore, the Company has established diverse communication channels and rights protection mechanisms to ensure that every employee's opinions and concerns are accurately conveyed and properly addressed.
Internal Customer Service Chain Satisfaction Survey
Taipei Metro firmly believes that only when employees are satisfied with internal services can they provide excellent service externally. Therefore, the Company conducts an annual internal customer service satisfaction survey to regularly review whether internal processes and services provided to employees meet their needs. This survey identifies satisfaction differences and cooperation bottlenecks among departments, assisting each department in optimizing service processes and pursuing continuous improvement.
Occupational Health and Safety Policies and Systems
The Company adheres to the core values of "respect for life, compliance with regulations, education and care, and hazard reduction". We have established and received ISO 45001: 2018 Occupational Health and Safety Management System certification, which covers employees, dispatched personnel, and contractors (excluding those on unpaid leave). In selecting suppliers and contractors, Taipei Metro implements the Supplier Evaluation Procedure to control the quality of services provided. Among the evaluation criteria is the inclusion of "major occupational accidents attributable to the supplier." Furthermore, contracts require suppliers providing labor services on Company premises to comply with the "Contractor Management Plan" regarding occupational safety and health matters. Workers entering Company premises must adhere to the "Supplier Safety and Health Work Regulations" and, in accordance with the "Supplier Work Permit Management Regulations," must complete supplier safety training to obtain a supplier work permit or apply for a temporary supplier work consent form.
Occupational Safety and Health Committee
The Company has legally established and regularly convenes an Occupational Safety and Health Committee to provide recommendations on the Company's occupational health and safety policies. The Committee also reviews, coordinates, and advises on matters related to occupational health and safety, discusses subsequent measures and policy procedures during meetings, and conducts quarterly reviews of occupational accidents and the achievement of unit goals. Furthermore, an annual Occupational Safety and Health Management Review Meeting is held to discuss and review annual goals.
Risk and Opportunity Assessment Management Process
In accordance with ISO 45001, the Company has established the Occupational Safety and Health Opportunity Assessment Management Process. After inventorying existing control measures, risks and opportunities are identified. Appropriate control measures are then implemented, followed by a reassessment of residual risks, with the aim of preventing or reducing the likelihood or severity of incidents. The risk and opportunity assessment for contractors' contracts must also comply with the Company's Contractor Management Plan. Risk control measures should be planned and completed prior to the tendering process and incorporated into the contract's engineering specifications or the statement of work.
Occupational Disaster Reporting and Investigation Process
The Company has established the Labor Accident Reporting and Response Procedure and the Occupational Safety and Health Incident Investigation, Review, and Correction Procedure. If an accident occurs resulting in injury to personnel, both employees and contractors working at company-managed sites are required to follow the standardized reporting mechanism to notify relevant authorities. Additionally, necessary response actions, condolences, and investigations into the occupational health and safety incident will be initiated. To effectively and accurately clarify the causes of occupational health and safety incidents, appropriate investigation processes are implemented based on the severity of injuries and the type of incident. Corrective measures are then proposed and managed according to the investigation results to prevent recurrence of similar incidents and reduce the overall incidence rate of occupational health and safety events.
Health Protection Plan
Taipei Metro is committed to protecting employee health. In 2024, the Company implemented multiple health management programs, including the Human Factors Hazard Prevention Plan and the Abnormal Workload-Induced Disease Prevention Plan for all employees. These programs employ risk assessments, health questionnaires, tiered management, and medical intervention for prevention and follow-up, achieving a 100% questionnaire response rate. To protect pregnant and breastfeeding female employees, the Company also implemented the Maternal Labor Health Protection Program and completed health education for all participants. In accordance with regulations, the Company implemented the Labor Health Service Plan, conducting a total of 216 health service events and providing care to 519 participants. At the same time, the Company continues to implement the Prevention Plan for Illegal Harm Encountered While Performing Duties, conducting education and training and ensuring appropriate personnel placement to reduce the risk of workplace violence.
Health Promotion Activities and Health Checkups
To care for the physical and mental well-being of employees, the Company has arranged various programs and activities, broadly categorized into four types:
Employee welfare and retirement system
On-the-Job Support for Peace of Mind
To accommodate the physical condition of pregnant employees working in station services, train operations, and maintenance shifts, they can apply for transfer to the Customer Service Center during pregnancy. This allows them to perform tasks such as answering calls and administrative work, reducing the physical and mental stress of pregnancy. In 2024, a total of 21 employees were temporarily transferred to the Customer Service Center. This measure not only fulfilled the goal of supporting employees during pregnancy but also allowed staff to gain experience and understanding of different positions through job rotation, enabling them to learn about the Company's culture from diverse perspectives.
Well-established Employee Welfare Committee
The Company allocates 0.15% of monthly total revenue and 0.5% of each employees' monthly salary as employee welfare funds, in accordance with the law. These funds are managed by the Employee Welfare Committee, which is composed of both labor and management representatives. The Committee determines the allocation for purposes such as group insurance, marriage, emergencies, and assistance for the death of direct family members. Additionally, the Employee Welfare Committee Subsidy Measures for Extra Activities and Clubs was established to support the formation of employee clubs and subsidize activities. During the three major festivals and employees' birthdays, the Company also provides vouchers and other welfare items.
Improvement of the Working Environment
To enhance the work environment and employee well-being, Taipei Metro implemented multiple improvement initiatives in 2024. These included optimizing the workspace and rest areas at Beitou Depot, installing electronic privacy film in the Operations Control Center's visitor area to balance privacy and tour needs, and completing three projects: ventilation upgrades at Xinzhuang Depot offices, seat improvements for high-capacity trains, and rest area enhancements at the Innovation and Research Center. These efforts comprehensively created a more comfortable, safe, and employee-friendly work environment.
Workplace Childcare Service Center
To create a family-friendly workplace childcare environment, Taipei Metro established the first publicly operated Metro Taipei Childcare Center in the Metro Administrative Building, with a maximum capacity of 55 children. Since its inception, the center has been fully enrolled every semester. In 2024, its welcoming childcare environment and high-quality, affordable services were recognized with the Indoor Air Quality Gold Certification issued by the Taipei City Government Department of Environmental Protection, as well as the Friendly Childcare Enterprise Award—Benchmark Enterprise Category—hosted by the Taipei City Government Department of Labor.
Clubs and Family Activities
In 2024, Taipei Metro organized a total of three employee family activities, with over 7,000 employees and their relatives participating. These events aimed to enhance employees' and their families' sense of identification with the Company, while also promoting family relationships and creating a happy workplace. In addition, in 2024, the Company held its first group wedding ceremony, extending sincere blessings to 16 pairs of newlywed employees. In addition, the Company subsidizes employees in establishing clubs. Currently, there are 19 clubs, with 12,922 participations in club activities in 2024.
Retirement System and Lifestyle
For retiring employees, the Company presents a certificate of appreciation, a retirement certificate, and a commemorative gift during the retirement ceremony. Those with significant contributions are additionally awarded a commemorative medal. Retirees may also enjoy discounts at the various Taipei City venues with their retirement certificate. To continuously support retired personnel, Taipei Metro invites them to join retirement communities (Facebook groups and Line groups) and participate in major company events, demonstrating care and gratitude for retirees.
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