Taipei Rapid Transit Corporation ─ Metro Service

Urban Vitality, Sustainable Momentum

In the face of global climate change and sustainable development challenges, ESG has become an indispensable core value for business operations. The United Nations Sustainable Development Goals (SDGs), Paris Climate Agreement, and national commitments to net-zero carbon emissions are profoundly changing the global industrial landscape. In 2024, Taipei Metro released its first sustainability report, comprehensively revealing its efforts and achievements in the three major aspects of environment, society, and governance. As a vital hub in the city's transportation system, the Taipei Metro not only shoulders the daily mobility needs of millions of citizens but also bears the responsibility of leading the city towards sustainable development.

In light of the accelerating pace of global climate action, the Company is actively responding to the government's 2050 net-zero emissions policy and has completed its first Taipei Metro System Organizational Carbon Inventory to comprehensively review carbon emission hotspots and lay the foundation for subsequent net-zero pathways and strategies. In promoting green urban transportation, in addition to revealing the carbon footprint of taking the metro on the "Go! Taipei Metro" App and providing carbon reduction information so that passengers can understand the carbon reduction contributions the Metro has made to the planet, the Company has also built a 3,000m2 electric bus charging area at the Beitou Depot to promote the widespread use of green transportation.

Our efforts have been highly recognized both domestically and internationally. For the seventh consecutive year, Taipei Metro has maintained a passenger satisfaction rate above 96% and achieved a service milestone of "zero negative feedback," reflecting the continued approval of our service quality by residents and passengers. Additionally, in a list of "cities with the best public transport in the world" published by the well-known British magazine Time Out, Taipei was honored with 5th place, demonstrating our outstanding competitiveness among urban transportation systems worldwide.

In 2024, Taipei Metro was honored with multiple sustainability awards, including the SDG 7 Gold Award and SDG 11 Bronze Award at the Taiwan Sustainability Action Awards, as well as the Gold Award at the ESG Transportation Sustainability Awards. These recognitions affirm Taipei Metro's concrete contributions to promoting clean energy and sustainable urban transportation, and they serve as motivation for us to continue advancing.

Looking ahead, Taipei Metro will continue to deepen its cooperation with the government, citizens, and all stakeholders to jointly create a safer, more convenient, and low-carbon urban transportation network. The Company believes that every metro journey is a small step towards a sustainable future for the city. Taipei Metro thanks all its colleagues and partners for their joint efforts, as well as its passengers for their long-term support and trust, which allows the Company to gradually fulfill its commitment to sustainability.