Taipei Rapid Transit Corporation ─ Metro Service

Sustainable Metro, Creating a Better Life Together

Since its inception, Taipei Metro has consistently upheld the mission of promoting urban transportation transformation and improving quality of life. At its core, the Company embodies the essence of green transportation services, closely aligned with the fundamental principles of ESG. As one of the largest and most efficient public transportation systems in the metropolitan area, Taipei Metro transports over 2 million passenger trips daily. It not only effectively reduces urban carbon emissions and energy consumption but also promotes social equity and enhances urban resilience. We firmly believe that transportation is not only about mobility but also a key force connecting a sustainable vision.

Safety, Quality, and Service are the core foundations of Taipei Metro. Through the joint efforts of all employees, in 2023, the average number of carriage kilometers per incident of delay exceeding 5 minutes (MKBF) was 19.116 million carriage kilometers, ranking first among members of the International Union of Metropolitan Rail Transit (COMET). In 2024, this figure reached 23.009 million carriage kilometers, demonstrating Taipei Metro's high level of professionalism in maintenance, upkeep, and operation management, and strengthening public trust in the metro system.

Taipei Metro actively promotes social inclusion and public welfare initiatives. In 2024, the Company partnered for the first time with the Fubon Charity Foundation to invite children from rural areas to Taipei to participate in diverse experiential activities, advancing educational equity and cultural exchange. At the same time, the Taipei Metro Sustainability Exhibition was held to encourage the public to donate books for charity. A total of 3,006 books were donated to underprivileged children, conveying knowledge and love and deepening the concept of sustainability.

In response to the opening of the Taipei Dome, the Sun Yat-sen Memorial Hall Station implemented a AI-driven Passenger Flow Management System. It can handle crowds of up to 40,000 people during events such as New Year's Eve concerts and large-scale sporting events within 40 minutes, ensuring smooth traffic flow and passenger safety, demonstrating a high level of responsiveness and intelligent management capabilities. Furthermore, the "Go! Taipei Metro" App continues to be optimized, adding the Friendship Alliance and the Go! Map Kintetsu Japan functions, providing tourism information to international partners, expanding their international perspective, and reflecting a passenger-centric service philosophy.

Taipei Metro is committed to promoting green transportation. Through the "You Donate Mileage, I Do Charity" carbon reduction campaign, the Company successfully reduced approximately 90,000 kilograms of carbon emissions, equivalent to the carbon absorption of 7,500 trees over one year, demonstrating a tangible contribution to environmental sustainability. In terms of urban inclusivity, Taipei Metro advanced the Zhongshan Station Linear Park renovation project, reshaping the green corridor landscape and creating pedestrian-friendly pathways, thereby enhancing urban space quality and realizing the vision of people-centered transportation and a green city.

Facing the challenges of rising electricity costs and increased personnel expenses, Taipei Metro has actively expanded innovative business models by introducing a Metro Points system within its app, establishing an efficient digital ecosystem. By leveraging a points accumulation and spending system, Taipei Metro can enhance passenger loyalty and stimulates business opportunities around stations. Combined with event marketing and real-time rewards, this approach expands application scenarios, achieving a win-win outcome for both transportation services and commercial value.

Looking ahead, Taipei Metro will continue to prioritize sustainable development, deepen smart transportation, strengthen social responsibility, and enhance governance transparency, working together with citizens to create a better urban life. We believe that only through continuous innovation and improvement can we steadily advance in a rapidly changing era and realize our vision of "Making the City Better."