Passenger Assurance Measures
To ensure passenger safety, Taipei Metro has comprehensively installed various safety and accessibility facilities throughout the Metro system and is actively fostering an inclusive and friendly riding environment. For women, senior citizens, and individuals with mobility impairments, Taipei Metro provides secure waiting areas, senior-friendly signage design, and accessible elevator services.
Optimize The Train Interior Environment
Diverse and Convenient Services
Maintain a High Level of Satisfaction
Since 2018, Taipei Metro's customer satisfaction rate has exceeded 96% for seven consecutive years, achieving a "zero negative feedback" record. For commissioned businesses, satisfaction rates in 2024 all exceeded 90%, with overall satisfaction showing an upward trend from 2022 to 2024.
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