Taipei Rapid Transit Corporation ─ Metro Service

1. Restrooms are available in Taipei Metro stations: If passengers want to use a restroom in a paid area, or use a restroom in a non-paid area during their journey, they may exit/enter the paid/non-paid area by the service gate free of charge.

2. A "Help" button and detection devices for clandestine photography have been installed: A "Help" button has been installed in each restroom and patrols and detection devices are used to prevent clandestine photography.

3. Breastfeeding rooms have been added to station facilities: Breastfeeding rooms are available at Taipei Main Station, Minquan W.Rd. Station, Jiantan Station, Beitou Station, Tamsui Station, C.K.S. Memorial Hall Station, Guting Station, Qizhang Station, Xindian Station, Taipei Nangang Exhibition Center Station, Nangang Station, Taipei City Hall Station, Zhongxiao Fuxing Station, Zhongxiao Xinsheng Station, Ximen Station, Banqiao Station(Bannan Line), Luzhou Station, Huilong Station, Daqiaotou Station, Dongmen Station, Songshan Airport Station ,Taipei Zoo Station, Daan Park Station, Daan Station, Taipei 101/World Trade Center Station, Zhongshan Station, Songjiang Nanjing Station, Nanjing Fuxing Station, Songshan Station, Dingpu Station, Gongguan Station, Dingxi Station, Xinpu Station and Zhongxiao Dunhua Station. Passengers may contact station staff to use the room. Otherwise, passengers may follow the instructions from station staff to use the staff room at stations where breastfeeding rooms are not available.   (Please refer to Breastfeeding Rooms Distribution Map.)

4. "Safe Waiting Zone" established: To ensure the safety of passengers using the MRT at night, "Safe Waiting Zones" have been established along the central section of all platforms. This area is constantly monitored and activity is recorded through surveillance cameras. It is also subject to enhanced patrols. Intercoms are available so that passengers may contact station staff directly.

5. Intercoms installed: To ensure passenger safety, intercoms have been installed on all platforms and trains. These can be used by passengers to contact station staff directly.

6. Response to sexual harassment: Station staff will immediately intervene to prevent covert photography or stop sexual harassment and other inappropriate behavior as soon as it is spotted or reported. They will also file a police report to initiate police involvement.

7. Taxi dispatch information: For the convenience of passengers, small cards printed with taxi dispatch hotline information are available at all metro stations.

8. 20 Taipei Metro stations to provide feminine hygiene products on a trial basis
Beginning November 1, 2022, feminine hygiene products will be provided, free of charge, to passengers in urgent need at the Information Counters of select Taipei Metro stations on a trial basis. Future availability and scope of this service will be dependent on the outcomes and public response to this trial run.
The 20 stations included in this trial are: Taipei Main Station, Taipei City Hall, Ximen, Banqiao (Blue Line), Zhongshan, Zhongxiao Fuxing (Blue Line), Xinpu, Zhongxiao Dunhua, Dingxi, Songjiang Nanjing, Tamsui, Taipei 101/World Trade Center, Guting, Shipai, Nanjing Fuxing (Green Line), Jianzicui, Zhongxiao Xinsheng, Xingtian Temple, Fuzhong, and Yuanshan Stations. If any passenger finds themselves in urgent need of menstrual products while in the metro system, they may ask staff at the Information Counter for one free sanitary pad. At the same time, we would also like to remind everyone to treasure available resources and to leave them for those genuinely in need.
All metro station restrooms are equipped with sanitary pad vending machines. Passengers can purchase 2 pads with one NT$10 coin.

9. Guiding light bar
LED Bar Display: Mounted above the platform doors, the bars flash green, yellow, orange, or red to indicate the crowdedness level of each car of the approaching train. Passengers can consult the color of the display to select a less crowded carriage to board.