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Privacy & Security Policy

●Privacy & Security Policy
Dear user: 
Welcome to this website! To safeguard your personal information when you access the Taipei Metro website and all its affiliated websites (in principle, the domain comprising of metro.taipei, gondola.taipei, arena.taipei and tcap.taipei, hereafter referred to as "Taipei Metro websites"), Taipei Metro has established the Taipei Metro Websites Privacy and Security Policy. Please read the contents of this policy carefully. It will help you to understand the principles and guidelines regarding how we collect, receive, and safeguard your personal information when you access the services provided by Taipei Metro websites.

●Scope of Policy 
The Taipei Metro Websites Privacy and Security Policy is applicable to collecting, receiving, and safeguarding your personal information while accessing services provided by Taipei Metro websites. However, this policy does not apply to websites which you link to through search results or links on the Taipei Metro websites. The protection of your personal information while browsing those web pages depends on the individual privacy policies of the websites involved, and is not the responsibility of Taipei Metro websites.

●Personal Information and Other Data Collection 
We collect the personal information of users through the following functions: 

‧ Browsing the Websites 
Taipei Metro maintains a record of the log created by the servers when users browse the websites or conduct searches. Information on this log includes user IP, browsing profile, and content tracking. Taipei Metro will track individual user information to acquire data on overall user activity within Taipei Metro websites. Unless users voluntarily provide personal information, Taipei Metro websites cannot and will not use the records obtained through aggregated non-personal information to analyze the behavior of individual users.

‧ Others 
Taipei Metro websites will retain records of all communications from users who email or communicate through other channels. 

●Use of Cookies 
To provide individualized services, Taipei Metro websites employ cookies to store settings and/or for record-keeping purposes. Cookies are short pieces of information that the website transfers to the user's hard drive. Users may determine the degree of cookie acceptance by modifying their browser settings. Users can decide whether to accept, be notified, or refuse cookies. If you select to refuse cookies, there is a chance that you may not be able to access certain features of the website or to participate in certain activities. In general, the following is a list of situations where we attach or read cookies from the user's browser: 

‧ To provide better and more personalized services: 
Cookies allow for personalized interaction between the website and the user, by facilitating the process of logging in and out of the website, as well as making customary adjustments 

‧ To collect demographic and profile data for analysis: 
The data collected will be used for measuring website access for the purpose of improving the services we provide 

‧ To keep track of the number of access and participation in promotional activities: 
In the process of distributing newsletters or organizing promotional activities, there are cases when cookies will be placed to keep track of the degree of user participation and other relevant data 

●Use of Personal Data 
Taipei Metro websites do not sell, rent, or otherwise exchange any of your personal information with other organizations or individuals. Only in the listed situations below will Taipei Metro websites provide your personal information to third parties under the policy guidelines. 

‧ Online activities and surveys 
The respondent's name and ID number will only be used as basic information in prize-drawing activities at the Taipei Metro websites. The phone number and email address provided will be used to notify the participant of results, and will not be used for any other purposes. Other information provided by users will be limited to service analysis. With the exception of specific consent from users, all mentioned data acquired by Taipei Metro websites will be used solely for the purpose of data analysis of web traffic. 

‧ Statistics and Analysis 
Taipei Metro websites will, from time to time, commission internal departments or academic institutions to conduct research on issues including the number of users, interest, and behaviors based on registration, survey response, promotional activities, and server login entry. All public information and analysis reports target general behavior of overall users, and will not attempt to analyze the behavior of individual users. 

‧ To provide you with additional services or benefits: 
In circumstances where sharing your personal information with third parties is necessary to provide additional services or benefits, Taipei Metro websites will provide detailed explanations during the activity, and will notify you before collecting any information. You may choose whether to accept the additional services or benefits. 

‧ To enhance, evaluate, or research service quality: 
To provide accurate and quality services to users, Taipei Metro websites may compare user's data in accordance with an information secure agreement. Furthermore, Taipei Metro websites have the right to disclose anonymous statistical data of overall users for the purpose of introducing their services to potential partners, advertising agencies, or other third parties, or for other legal purposes.

‧ Others: 
Taipei Metro websites take the responsibility to safeguard the privacy and personal information of the users, and will not edit, delete, or provide user's personal information and files without the user's prior consent, except in the following situations: 
‧ Information request granted by judicial authorities of the R.O.C. government through legal process 
‧ User's behavior violates website regulations and creates valid threats 
‧ To extend the services of government websites and to enhance their effectiveness
‧ To safeguard the legal rights of other users 

●Purpose for using user location information in the Go! Taipei Metro app
Go! Taipei Metro only provides the following services when users allow location sharing:
‧ Neighboring stations: Utilizing user location in the background to provide information about nearby Taipei Metro stations.

●Network and Information Security Policy 
Taipei Metro websites have strived to keep user's information safe, and employed SSL technology to safeguard data transmissions. However, the data transfer between Taipei Metro websites and end user through the Internet still cannot be 100% guaranteed to be ever completely secure. Because data transfer safety is also determined by the security of the Internet environment of the end user. Users should know this and bear the risk of data transfer via the Internet.
Users should also be aware that the personal information they disclosed in public cyberspace can also be collected and used by others. To avoid such risks, users are advised not to reveal their personal information if not necessary. When users disclose their personal information in cyberspace that is accessible to others, there is a chance that they will receive unwelcome advertisements or spam from other parties. Please realize that the consequences are not within the control of, nor the responsibility of, Taipei Metro websites.
●Amending Privacy and Security Policy 
Taipei Metro websites will amend and update these policies from time to time to adhere to the latest privacy safeguard measures. Announcements will be posted on the websites to notify users of major changes. 

●Inquiries Regarding Privacy and Security Policy 
If you have any questions regarding our privacy policy or how we collect, use, or update personal information, please contact our 24hr customer service at 886-2-218-12345. You can also contact us through email.