Dear Sir/ Madam, My family is visiting Taipei and today we rode the Wenhu MRT line to the Taipei Zoo. On the way back there was a seat on the train with some melted ice cream on it that we were pointing out to our daughter so that she wouldn‘t sit in it.
The train attendant, Lee Po-Ju (李柏儒), overheard us and displayed remarkable care and service. He apologized for the mess and radioed ahead for a cleaner to meet the train at an upcoming station. The cleaner almost made it into the train but managed to pass attendant Lee paper towels with which he diligently cleaned the seat for us.
We haven‘t seen this level of care on any transit system, at home or traveling, and wanted to take the time to commend attendant Lee. I‘ve attached an image of his name badge in case I didn‘t provide the right details. (2017.3.29 Customer’s Comments C06032907)
Dear Taipei Metro, I am from Japan and was visiting Taipei recently. On 12 March, my friend and I were at Taipei 101/ World Trade Center Station when I suddenly became ill. The staff (張以昌、鍾千慧) were very kind and helpful, and despite being extremely busy, were very patient and friendly as they assisted me. I am immensely grateful to receive such heartfelt help. (2017.3.22 Customer’s Comments C06032213)