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Frequent Passenger Program

Start Date

February 1, 2020

Eligibility

All passengers travelling on the Taipei Metro using standard, student or concession versions of electronic stored value cards (EasyCard, iPass, iCash, HappyCash) who have paid the full fare.

※Welfare cards (Senior Card, Charity Card), digital elementary student ID EasyCards or children cards issued by Taipei City, and New Taipei City Children Cards already receive a discount on Metro fares and are thus not eligible for this program. Companion cards, when used by themselves, are treated as standard cards and the trip counts toward this program; if a companion card is used immediately after its linked charity card, it enjoys the same discounted fare as the charity card. In the latter case, only the trip counts towards the program and not the fare paid.

※Special ticket types (All Pass Ticket, single-journey ticket for cyclists or pets, group tickets, travel passes) are not eligible for this program.

Procedure and Rules

  1. Travel on the Metro with an electronic stored value card and pay full fare. The trip and fare amount are then added to the card.
  2. A cashback ratio is determined based on the cumulative number of trips taken during the previous month on each card. The cashback amount is then calculated based on the card's cumulative fare for the previous month.
    Cashback for current month = Cumulative fare from previous month x Cashback ratio
    (Rounded to the nearest dollar)
    Cumulative trips from the previous month Cashback ratio
    11~20 trips 10%
    21~30 trips 15%
    31~40 trips 20%
    41~50 trips 25%
    More than 51 trips 30%
  3. The cashback is automatically deposited to the electronic wallet linked to the card when it is swiped at a Metro gate for the first time each month. The cashback is equivalent to cash so it can be used for micropayments as well as Metro fares.
  4. Cashback calculation period: From 0:00 on the first day of each month through 24:00 on the last day of the month.
  5. Automatic cashback top-up period: Valid for six months beginning from 0:00 on the first day of the current month. Cashback is automatically credited when a card is swiped at a Metro gate for the first time within the top-up period. If the card-holder does not travel on the Metro during the top-up period then any cashback not deposited into the electronic wallet will expire at 0:00 on the first day of the 7th calendar month.
    Example:
    Automatic cashback top-up period

Note

  1. One (1) "trip" is defined as one cycle of swiping a card on station entry and exit with payment. The time of a trip is the time of fare deduction upon exiting a station. Transfers between the Circular and Blue Lines take place outside of the gates. Therefore, passengers transferring between "Circular Line - Banqiao Station / Blue Line - Banqiao Station" or "Circular Line - Xinpu Minsheng Station/ Blue Line - Xinpu Station" are allotted a 20-minute transfer window; a transfer made within the time limit will be regarded as only a single trip when their fare is calculated and their "trip count" will be incremented by 1 as well.
  2. When exiting a Metro station, the cumulative fare is increased by the "full fare" whether a transfer discount is applicable or not.
    Example: The full fare for taking the Metro from Taipei City Hall Station to Taipei Main Station is NT$20. A transfer discount of NT$8 applies if transferring from bus to the Metro, so NT$12 is deducted upon exiting the station. The fare for this trip is still treated as the full fare of NT$20 for the sake of cashback calculation.
  3. If station entry and exit times cross months, that trip will count towards the following month's totals. The cashback for the current month will be automatically credited to the linked electronic wallet upon exiting the ticket gate.
    For example: If station entry time was 23:55 on December 31, 2020 and station exit time was 00:20 on January 1, 2021, then the trip is considered to have been made in January 2021. The cashback from trips and fares accumulated in December 2020 will also be automatically credited to the electronic wallet upon leaving the station at 00:20 on January 1, 2021.
    If station entry and exit times cross months, that trip will count towards the following month's totals.
  4. The minimum single trip fare (NT$20) levied for passengers that exceed the maximum duration for stays within the paid areas (no longer than 15 minutes for entering and exiting the same station; no longer than 2 hours for entering and exiting from different stations) does not count towards the cumulative fare.
  5. The maximum balance of electronic stored value cards is capped at NT$10,000 in accordance with the "Mandatory Provisions to be Included in and Prohibitory Provisions of Standard Form Contract for Electronic Stored Value Card" issued by the Financial Supervisory Commission. If the balance of an electronic wallet exceeds NT$10,000 after crediting cashback, the gate will automatically remind the passenger to approach the station's customer service counter and request a proof of top-up. Passengers can use the proof of top-up at the customer service counter in any station to credit the cashback to another card or to the same card when the remaining balance has decreased.

How to Query a Card's Cumulative Trips and Fares

  1. The number of trips and total accumulated fare are automatically displayed on the gate display when a card is swiped upon entering or exiting a station.
  2. Cumulative trips, cumulative fare, and expected cashback can be queried by using the card with any Ticket Reader (EQM) or Automatic Ticket Issuing Machine (ATIM) within Metro stations.
  3. For electronic stored value cards linked using the "Member Area" of the TRTC "Taipei Metro Go" app, their cumulative trips, cumulative fare, and current cashback amount can be queried through the app.
  4. The cumulative trips, cumulative fare, and current cashback amount of a card can be queried through the TRTC website.

How Cashback is Handled if the Card is Returned, Faulty, or Lost

  1. Returned, faulty, or lost cards are handled in accordance with the terms of their respective electronic stored value card provider. However, unregistered cards cannot be reported as lost so their cashback cannot be finalized and refunded to the passenger.
  2. If a card is returned, the cashback ratio will be calculated from the cumulative trips and fares for that month, and the cashback will be refunded to the passenger along with the remaining balance of the electronic wallet by the corresponding electronic stored value card provider.
  3. Passengers have two options for the handling of cashback from lost or faulty cards:
    (1) The cashback ratio for a faulty or lost card is calculated from the cumulative trips and fares for that month, and the cashback is refunded to the passenger along with the remaining balance of the electronic wallet by the corresponding electronic stored value card provider.
    (2) Once a card is reported as lost or faulty, the passenger can opt to have the cumulative trips and fare from the original card merged into a new card of their choice for the purpose of cashback calculations. Please contact the customer service counter at any Metro station for assistance.

Other Terms and Conditions

  1. Unless otherwise specified in this program, all other matters shall be handled in accordance with the TRTC (Regulations for use of the Taipei Metro System).
  2. TRTC reserves all rights related to the interpretation, modification, adjustment, and termination of this program and its contents.