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Taipei Rapid Transit Corporation

FAQs

If I need to leave the station paid area for a short period, to visit the restroom for example, what can I do?

1. Passengers holding a single-journey ticket who have entered the paid area within 5 minutes and have not made a journey can ask for a refund while those holding EasyCards can ask for ticket data to be adjusted free of charge and exit by the service gate. If passengers want to enter the paid area again, they should repurchase tickets or use their EasyCard. 2. If passengers want to leave the paid area for a short time, for example, to visit the restroom in the non-paid area, go to Lost and Found Service Center via Information Counter 1 in Taipei Main Station, or other acceptable causes, they can exit the paid area by the service gate. Otherwise, they should use their ticket to exit the paid area.