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FAQs

NO.TitleUpdated Date
1What is the procedure for advertising in metro stations?2017-07-26
2How to use the new-style automatic fare collection gate?2017-07-26
3If I need to leave the station paid area for a short period, to visit the restroom for example, what can I do?2017-07-26
4What are the regulations on lost objects within Taipei Metro premises?2017-07-26
5Why do you broadcast station names in four languages?2017-07-26
6What is the procedure for making up the fare?2017-07-26
7Do I need to buy a ticket if I remain in a station for a short period?2017-07-26
8How should I take care of my EasyCard?2017-07-26
9How can I check my EasyCard transaction record?2017-07-26
10How do I add value to the EasyCard?2017-07-26
11What are the regulations for using commemorative tickets?2017-07-26
12How do I purchase a Group Ticket?2017-07-26
13What can I do if my EasyCard is withheld by the value-adding machine or if the process of value-adding is irregular?2017-07-26
14Why do we sometimes feel hot on the train?2017-07-26
15How can the public obtain authorization for using a video camera inside the Taipei Metro?2017-07-26
16What are the principles of broadcasting at stations?2017-07-26
17Can passengers distribute leaflets or promotional materials at the exit/entrance of stations?2017-07-26
18Can passengers take photos or film in stations or trains?2017-07-26
19Why does the train sometimes fail to stop in the correct position for waiting lines, and what is the procedure of High Capacity System for train overrun?2017-07-26
20What are the service hours for Taipei Metro? Can you extend the service hours?2017-07-26