| 1 | What are the regulations on carry-on objects and size of luggage? | 2023-02-14 |
| 2 | What discount is offered for YouBike transfers? | 2022-08-03 |
| 3 | Where can I use EasyCard for parking? | 2022-06-17 |
| 4 | What is the procedure for advertising in metro stations? | 2020-02-20 |
| 5 | How to use the new-style automatic fare collection gate? | 2020-02-20 |
| 6 | If I need to leave the station paid area for a short period, to visit the restroom for example, what can I do? Can non-passengers ask to use the restrooms inside stations? | 2022-07-29 |
| 7 | What are the regulations on lost objects within Taipei Metro premises? | 2020-02-20 |
| 8 | Why do you broadcast station names in four languages? | 2020-02-20 |
| 9 | What is the procedure for making up the fare? | 2020-02-20 |
| 10 | Do I need to buy a ticket if I remain in a station for a short period? | 2020-02-20 |
| 11 | What are the regulations for using commemorative tickets? | 2020-02-20 |
| 12 | How do I purchase a Group Ticket? | 2020-02-20 |
| 13 | What can I do if my EasyCard is withheld by the value-adding machine or if the process of value-adding is irregular? | 2020-02-20 |
| 14 | Why do we sometimes feel hot on the train? | 2020-02-20 |
| 15 | How can the public obtain authorization for using a video camera inside the Taipei Metro? | 2020-02-20 |
| 16 | What are the principles of broadcasting at stations? | 2020-02-20 |
| 17 | Can passengers distribute leaflets or promotional materials at the exit/entrance of stations? | 2020-02-20 |
| 18 | Can passengers take photos or film in stations or trains? | 2020-02-20 |
| 19 | Why do trains sometimes fail to stop at the correct position and not line up with the waiting lines? What procedures are in place when high capacity trains overshoot the platform? | 2023-02-24 |
| 20 | What are the service hours for Taipei Metro? Can you extend the service hours? | 2020-02-20 |