| 1 | What should I do if my phone dies, gets lost, or breaks before I exit the station and I can’t access my Transit QR Code (乘車碼) or mobile payment? | 2026-03-11 |
| 2 | When I use a QR single-journey ticket for a journey that includes a transfer between the Circular and Blue Lines that takes place outside the gates, do I need to use a specific gate? | 2026-03-11 |
| 3 | How do I get a receipt for my QR single-journey ticket? | 2026-03-11 |
| 4 | Why can't I use my QR single-journey ticket? | 2026-03-11 |
| 5 | How do I buy and use a QR single-journey ticket? | 2026-03-11 |
| 6 | Can I use a Transit QR Code (乘車碼) to ride the Metro and still get the TPASS 2.0 or TPASS 2.0+ Frequent Rider rebate? | 2026-01-15 |
| 7 | Can I qualify for transfer discounts when using a bank card or Transit QR Code (乘車碼)? | 2026-01-15 |
| 8 | What is the principle behind fare deductions when using a bank card for Metro rides? Why did I receive a NT$1 transaction notification? | 2026-01-15 |
| 9 | How is the fare calculated when I use a bank card or Transit QR Code(乘車碼)? | 2026-01-09 |
| 10 | Do I qualify for Frequent Passenger Program when using a bank card or Transit QR Code(乘車碼)? | 2026-01-09 |
| 11 | Can I set up Megacity Pass on a bank card or Transit QR Code(乘車碼)? | 2026-01-09 |
| 12 | How do I check my Transit QR Code(乘車碼) metro travel records? | 2026-01-09 |
| 13 | How do I use a Transit QR Code(乘車碼) to ride the metro? | 2026-01-09 |
| 14 | Can I use a bank card or Transit QR Code(乘車碼) if I qualify for a discounted fare? | 2026-01-09 |
| 15 | Will I be charged extra fees when using a bank card or Transit QR Code(乘車碼) to ride? | 2026-01-09 |
| 16 | Why didn't I get a text notification confirming my bank card charge? | 2026-01-02 |
| 17 | When I use a foreign bank card, is the charge in Taiwan dollars or my card's currency? How is the exchange rate calculated? | 2026-01-02 |
| 18 | Are there phone brand or model restrictions for using e-payment methods? | 2026-01-02 |
| 19 | How do I check my bank card metro travel records? | 2026-01-02 |
| 20 | Can I use my iPhone to tap and ride directly? | 2026-01-02 |