| 1 | What discount is offered for YouBike transfers in Taipei? | 2019-03-14 |
| 2 | What is the procedure for advertising in metro stations? | 2019-03-14 |
| 3 | How to use the new-style automatic fare collection gate? | 2019-03-14 |
| 4 | If I need to leave the station paid area for a short period, to visit the restroom for example, what can I do? | 2019-03-14 |
| 5 | What are the regulations on lost objects within Taipei Metro premises? | 2019-03-14 |
| 6 | Why do you broadcast station names in four languages? | 2019-03-14 |
| 7 | What is the procedure for making up the fare? | 2019-03-14 |
| 8 | Do I need to buy a ticket if I remain in a station for a short period? | 2019-03-14 |
| 9 | How should I take care of my EasyCard? | 2019-03-14 |
| 10 | How can I check my EasyCard transaction record? | 2019-03-14 |
| 11 | How do I add value to the EasyCard? | 2019-03-14 |
| 12 | What are the regulations for using commemorative tickets? | 2019-03-14 |
| 13 | How do I purchase a Group Ticket? | 2019-03-14 |
| 14 | What can I do if my EasyCard is withheld by the value-adding machine or if the process of value-adding is irregular? | 2019-03-14 |
| 15 | Why do we sometimes feel hot on the train? | 2019-03-14 |
| 16 | How can the public obtain authorization for using a video camera inside the Taipei Metro? | 2019-03-14 |
| 17 | What are the principles of broadcasting at stations? | 2019-03-14 |
| 18 | Can passengers distribute leaflets or promotional materials at the exit/entrance of stations? | 2019-03-14 |
| 19 | Can passengers take photos or film in stations or trains? | 2019-03-14 |
| 20 | Why does the train sometimes fail to stop in the correct position for waiting lines, and what is the procedure of High Capacity System for train overrun? | 2019-03-14 |