Taipei Rapid Transit Corporation ─ Metro Service

To ensure passenger safety and order on escalators, Taipei Metro has continued to promote the slogan "Hold the Handrail, and Stand Firmly." Taipei Metro would like to emphasize that passengers can stand on both sides of the escalators.

Every escalator within metro stations has a prominent yellow sign displaying the "Hold the Handrail, and Stand Firmly" slogan. In addition to these signs, Taipei Metro regularly reminds passengers to pay attention to the safety of themselves and others while using escalators through the Go! Taipei Metro app, animated advertisements, colorful signage and announcements, station broadcasts, platform TVs, and other channels. Taipei Metro calls upon passengers to respect each other and maintain order while riding the metro.

During major events with large crowds, such as baseball games at Taipei Dome or New Year's Eve events, extra staff are assigned to hold signs next to escalators to remind passengers to stand on either side of escalators, board in an orderly fashion, and not run or rush onto escalators. For example, when transporting crowds after a baseball game ended at Taipei Dome, passengers followed staff guidance, maintained excellent order, and left the venue in a smooth fashion.

In the near future, Taipei Metro will begin to use signs and broadcasts during peak hours at major transfer stations, such as Taipei Main Station, to remind passengers that they can stand on both sides of the escalators to relieve crowding more quickly.

Passengers are advised to pay extra attention to the movement of escalators and to avoid using mobile phones while on them to prevent stepping off or falling. Passengers should stand within the "yellow box" areas indicated on the steps, and refrain from getting too close to the gaps between the steps or side panels, so that skirts, shoelaces, or soft rubber shoes don't get caught in the comb plate. Parents must make sure that accompanying children use the escalator in a safe and proper manner. Passengers carrying heavy items, those feeling unwell, and elderly passengers are advised to use the elevators instead.

Taipei Metro adheres to high standards for escalator safety. In addition to having a rigorous maintenance plan, regular upkeep is performed monthly to ensure our equipment is in good condition. Passengers can ride on escalators with peace of mind.

Taipei Metro calls upon passengers to show courtesy to others, always pay attention to their own and others' safety, and to use escalators safely.