| 21 | Why didn't I get a text notification confirming my bank card charge? | 2026-01-02 |
| 22 | When I use a foreign bank card, is the charge in Taiwan dollars or my card's currency? How is the exchange rate calculated? | 2026-01-02 |
| 23 | Are there phone brand or model restrictions for using e-payment methods? | 2026-01-02 |
| 24 | How do I check my bank card metro travel records? | 2026-01-02 |
| 25 | What is the two-way transfer between metro and New Taipei Light Rail (Danhai LRT and Ankeng LRT)? | 2025-10-01 |
| 26 | How do you use “嗶乘車” (Easy Wallet) to take the Metro? | 2024-10-08 |
| 27 | What are the regulations on carry-on objects and size of luggage? | 2024-08-01 |
| 28 | Where can I use EasyCard for parking? | 2024-07-01 |
| 29 | How can I place an advertisement in the Taipei Metro? | 2023-12-25 |
| 30 | What can I do if my EasyCard is withheld by the value-adding machine or if the process of value-adding is irregular? | 2020-02-20 |
| 31 | How does the Taipei Metro respond to an earthquake? | 2026-08-13 |
| 32 | At what moment do train doors open and close on the Taipei Metro? Who is in control? What happens if the doors are obstructed? | 2020-02-20 |
| 33 | How do you decide whether broadcasts are live or pre-recorded for High-Capacity Systems? | 2020-02-20 |
| 34 | Does Taipei Metro provide any maps or information brochures? | 2024-06-03 |
| 35 | Where is the location of Taipei Metro Mall and what are the business hours ? | 2024-03-05 |