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Taipei Rapid Transit Corporation

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FAQs

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NO.TitleUpdated Date
41Why are fraudulent uses of Senior/Companion EasyCards fined 50 times the original fare?2019-10-15
42How do I apply for proof of purchase, top-up or travel for an EasyCard? How do I check my travel records?2019-10-15
43Who can travel free on the Taipei Metro?2019-10-15
44Why is there a fee for entering and exiting from the same station? How does it work? Is there some way I enter and exit from the same station for free?2019-10-15
45What are the bus/metro fares charged on different types of EasyCards?2019-10-15
46How does the driver handle a situation in which a train passenger feels uncomfortable and needs medical assistance?2019-10-15
47When do train drivers sound the horn?2019-10-15
48How long do the doors remain open after the train arrives at the station?2019-10-15
49What are the uses of the EasyCard? Where can you buy them? How do you get a refund? What other regulations are there?2019-10-15
50What are the limitations on those who bring animals into stations or trains?2019-10-15
51Where is the location of the Taipei Metro Souvenir Shop?2019-10-15
52Where can I use EasyCard for parking?2019-10-15
53Where is the location of Taipei Metro Mall and what are the business hours ?2019-10-15
54What is the consequence of those who violate the "Regulations for Use of the Taipei Metro System"?2019-10-15
55What are the regulations on carry-on objects and size of luggage?2019-10-15
56Does Taipei Metro remain operational during a Typhoon Warning Period?2019-10-15
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Last Updated
2019-11-15
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For callers in Taipei City, please dial 1999 for the Citizen Hotline.
For callers outside of Taipei City, please dial 886-2-27208889.
24hr Customer Service: 886-2-218-12345　TRTC Departmental Contact Numbers
7, Lane 48, Sec. 2, Zhongshan N. Rd., 10448, Taipei City, Taiwan (R.O.C.)
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